Sheryl Kingstone

Vice President, Customer Experience and Commerce
451 Research

Sheryl Kingstone leads coverage for Customer Experience & Commerce for 451 Research, a part of S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company's coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce, and service. Before joining 451 Research, she consulted with a number of enterprise software companies in the areas of B2B e-commerce, CRM, e-services and internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame.

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Jill Steinhour

Director, Industry Strategy, Hi-Tech
Adobe

Jill is the Director of Adobe’s High Tech Industry Strategy. In this capacity, she is responsible for developing and executing Adobe’s GTM strategy for High Tech and B2B verticals. Jill also provides marketing thought leadership and works with top-tier brands providing guidance on digital transformation and marketing excellence topics and is a frequent speaker at industry conferences and STEM events. Prior to joining Adobe Systems, Jill held leadership positions at HP, Agilent, and IBM. She has expertise in market research & sizing, customer insights & predictive model development and digital marketing strategies and technologies for consumer & commercial.

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