Customer experience technology solutions can support HHS agencies in four key ways:
- Streamline the enrolment process for government benefit programmes, including SNAP, TANF, Medicaid and others.
- Decrease churn and increase participation in preventative health efforts and valuable skill building.
- Reduce call centre volume and time spent on paperwork.
- Decrease application review times.
Customer experience solutions can help HHS agencies around the nation maximise the spend of every dollar in their budget, increase the awareness of every programme available to their communities and, most importantly, improve the self-sufficiency of every citizen and resident they serve.