Customer Insights Video Series

HDFC Bank on harnessing customer insights and Generative AI to deliver more meaningful experiences

Discover how HDFC Bank is using Generative AI to power more personalised and connected customer experiences. In this interview, Ravi Santhanam - Group Head, CMO & Head of Direct-to-Consumer Business - explains why deeply understanding evolving customer needs is essential to choosing the right technology and creating meaningful engagement.

style
grid width 8
https://video.tv.adobe.com/v/3464287?autoplay=true\\\\\\\\&end=nothing\\\\\\\\&learn=on
style
grid width 10
#EAEAEA

Watch more from the Customer Insights Video Series

Content as a Service v3 - telecom - Monday, July 21, 2025 at 15:21

#EAEAEA
See all resources
style
xxxl-spacing, center
background
#EAEAEA
Title
HDFC Bank on the importance of integrating physical and digital touchpoints
cardDate
2025-07-21
cardImage
CardDescription
Ravi Santhanam discusses the importance of understanding your customers' needs before searching for the right technology to meet their shifting demands.
cta1text
Watch the video
primaryTag
caas:content-type/demos-and-videos
Tags

caas:content-type/demos-and-videos

caas:industry/financial-services

caas:products/ALL DX