Health and Human Services
Seamless solutions to innovate health and human services.
Health and Human Services (HHS) agencies work tirelessly to deliver crucial support and benefits to millions of people daily. Adobe brings cutting-edge technology to strengthen these services — securely and effectively.
Improve outcomes with modern digital health services.
Refine programs while reducing costs.
Adobe customer experience solutions can help HHS agencies modernize every aspect of their operations. Advanced data insights, workflow automations, and AI-powered tools can maximize budgets while ensuring program integrity. Secure, personalized cross-channel communications can increase the awareness of community programs, and — most importantly — improve outcomes for the people they serve.
- Generate compliant notices, processed in batch or on demand, for delivery on any channel.
- Optimize budgets with increased participation in preventative health efforts and skill-building activities.
- Reduce call center volume and time spent on paperwork by shifting resources to more strategic work.
- Decrease application review times.
Improve self-service with seamless digital forms.
Adobe helps agencies modernize legacy paper systems and outdated forms with digital automated solutions that use AI and smart automations to increase completion, decrease error, and drive efficiency.
- Improve self-service experiences with mobile-friendly, adaptive forms.
- Increase program participation with accelerated processing time and data accuracy.
- Reduce material costs tied to unnecessary office visits and manual paper processes.
- Open up staff availability and strategic capacity through workflow automation.
Protect privacy and personalize care — at scale.
Improve individualized care with data-driven insights. Adobe solutions let teams connect information shared by individuals to real-time online behaviors, so they can provide relevant, personalized, and accurate communications across various channels — all while remaining HIPAA-compliant.
- Create consistent, connected digital experiences that foster trust.
- Simplify personal data governance and management and make compliance easier.
- Deliver accurate information at the right time to maximize program efficiency.
Boost efficacy with purpose-built analytics.
To continuously optimize programs, the ability to measure and assess customer interactions is crucial. With purpose-built analytics, Adobe helps agencies understand the impact of their customer journeys and gives them actionable insights for improvement. All this from a modern, secure, centralized platform.
- Understand omnichannel optimization opportunities with collaborative, flexible dashboards.
- Make informed decisions — quickly — with data-driven behavioral insights.
- Leverage AI-powered optimization for everyday tasks to enable an efficient and agile workforce.
Digital innovation built for public service.
Public trust is critical. Adobe government solutions are built on strict standards of cybersecurity and confidentiality, so you can integrate them with your existing tech stack knowing they meet required Federal Risk and Authorization Management Program (FedRAMP) certifications.
Learn more | Learn more about Adobe and FedRamp crtification
“We recognized that we had to stay a step ahead of customers and conform to the actual journey they are on. The experience we deliver to them couldn’t be based on our terms, it had to be based on their terms.”
Michael Sylvester, Chief Deputy of Administration and Chief Information Officer
Los Angeles County Department of Public Social Services
Read LADPSS’s story
Dive deeper into what Adobe can do for health and human services.
Content as a Service v3 - solutions-industries - Tuesday, May 6, 2025 at 12:44
