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A B2B customer shopping from her personal catalog and paying through her account

Adobe Commerce Use Case

Create a B2B self-service portal.

Grow your business and reach more customers with advanced B2B tools. Adobe Commerce lets you manage complex catalogs, pricing, and promotions — and empowers your customers with convenient self-service capabilities.

Make complex B2B ordering simple.

Adobe Commerce makes it easy to deliver sophisticated, personalized experiences that drive conversion, loyalty, and market expansion.

Expedite time to market.

Streamline the creation of B2B buying portals and digitize your ordering process with a robust set of features in Adobe Commerce. Prebuilt requisition lists let you support complex company accounts with multiple buyers and offer quick ordering options for frequently purchased items. Customers can shop using established approval workflows and their preferred payment methods, including company credit. The result is a convenient, 24/7 purchasing experience for your customers that increases your sales and drives business growth.

Cultivate long-term B2B customer retention.

Expedite product discovery and drive larger B2B order volumes with AI-powered personalization tools such as search, product recommendations, and category merchandising. Adobe Commerce also lets you tailor content, promotions, and pricing to specific buyers, leading to increased conversion rates and repeat business. Additionally, our self-service sales portal empowers your customers to independently track shipments, view quotes and order history, access invoices, request returns, and manage buyers and permissions.

Expand revenue streams with new business models.

Broaden your market reach and engage diverse customer bases with support for B2B, D2C, B2B2C, and B2B2B business models — all from one platform. With native B2B and B2C functionality, a flexible catalog model, and support for parent-child account structures, you can embrace multiple sales models, strengthen customer relationships across different segments, and enhance long-term profitability.

SEE company

Shifted 83% of customer orders online after establishing a virtual buyer portal.

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Boehringer Ingelheim

Increased online revenue by 10x with AI-powered product recommendations.

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Maisons du Monde

Expanded their product catalog by 200,000 products.

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Learn more about driving increased B2B commerce sales.