Public trust is integral in digital identity and data sharing initiatives – and global confidence in governments is waning. Well-publicised data breaches have not helped perception of government organisations as effective custodians of sensitive personal data. Public Sector leaders must begin exploring new data controls to modernise digital government services without compromising public confidence.
Organisations must drive internal efficiencies and lead in the transformation towards ‘anywhere work’ environments. At the same time, leaders need to manage a complex ecosystem of relationships to protect their organisations from sophisticated cybersecurity threats, plus rise to meet citizens’ experience expectations in service design and delivery.
The lack of up-to-date digital skills for government and public service staff is a major internal barrier to user-focused digital experiences. Improving digital skills is considered the joint top operational change that would most significantly affect this experience.