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Government is transforming. Leaders are pushing to increase efficiency and improve experiences for citizens and employees.
Lawmakers have rolled out key policy initiatives calling for people-centric services for the digital age and giving agencies needed momentum to upgrade:
• The 21st Century IDEA Act (Public Law 115-336) accelerates the digitization of the citizen-facing and internal services, while aligning customer experience programs under the CIO.
• The Connected Government Act advocates for greater access to and functionality of government websites by ensuring they’re mobile friendly.
• The President’s Management Agenda and the Cross-Agency Priority (CAP) goals ask agencies to create citizen experiences that mirror the private sector.
• OMB Circular A-11 Section 280 Managing Customer Experience and Improving Service Delivery establishes a customer experience framework for the federal government and guidance on how to effectively improve.
• Last year the Modernizing Government Technology (MGT) Act appropriated funding to support digital service projects.
Government leaders want modern services that meet the rising expectations of citizens and employees. See how using new digital platforms can help your agency tackle new expectations. Learn more
The new law raises standards and provides agencies with essential guidance on how to modernize. Read the blog
Todd Nacapuy, Chief Information Officer, State of Hawaii
Hawaii empowers employees and enhances citizen experiences with Adobe solutions, saving $5 million in 2 years, saving 24,000 pages per day, and cutting approval times from 2 weeks to 2 days.
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