Smoother and speedier workflows
The trade services department was the first to adopt Adobe Sign. The team processes thousands of trade documents it receives on behalf of customers. This involves several rounds of drafting, checking and manually authorising instructions exchanged between the bank and the customer. After adopting Adobe Sign and incorporating it into the workflow, what once took several days to complete was now reduced to just a few hours.
“It used to take us a few weeks to process an account opening form with an international client. With Adobe Sign, we can now turn that around in just a few days—a huge improvement in efficiency and the overall customer experience,” says Manikandan Ganesan, IT & Operations Business Manager at Rabobank Singapore.
During the onboarding process, Rabobank staff visited three pilot clients in Singapore to train their stakeholders on the new digital process. Total onboarding time for training internal and external stakeholders, including the time taken to integrate Adobe Sign into the workflow, took less than two months.
The easy transition and immediate results seen by the trade services department encouraged the IT department to promptly implement Adobe Sign into its documents process as well. Adobe Sign replaced manual signing of equipment approvals and compliance documents, as well as acknowledgement of invoice receipts from the finance department.
Another bank process required circulating a document with many pages of attachments to more than six departments for signatures before activating a credit line. The process took a day or two as the papers travelled physically across the bank. With Adobe Sign, the time required to obtain signatures has been dramatically reduced and more importantly, it is possible to track who’s in the process of signing documents.
The human resources department soon followed and incorporated Adobe Sign into the recruitment and onboarding process.