Business changes quickly these days. B2B businesses are increasingly digitising their sales processes and are seeing opportunities for online direct-to-consumer sales, as well as demand for buying and selling on B2B marketplaces. B2C businesses are experiencing increasing pressure to create seamless shopping, fulfilment and return experiences across multiple digital touch points, channels and global markets. Whether you’re running a B2B or B2C business or both, operational flexibility is key to efficient growth and the fewer commerce platforms you have to manage, the more manageable your operational costs and processes will be.
The fact is digital business is growing quickly worldwide and you’ve got to plan for growth. As you add new sales channels and shop fronts to serve different customers, you need a single commerce platform with a unified back end that allows you to easily manage a growing product catalogue, large orders and traffic spikes, all while personalising the customer experience.