Customers demand personal, relevant and timely experiences each time they interact with your brand. But delivering amazing experiences in real-time, across multiple channels requires more than CRM.
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A free virtual event April 28
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These pillars help you build and support the entire customer experience from start to finish, getting you one step closer to true digital transformation.
Forrester found that surveyed customers saw a total ROI of 242% with Adobe Experience Cloud. Read the report Driving Bottom-Line Growth, Productivity Gains, And Costs Savings With Adobe Experience Cloud.
See how leading brands and industry experts are thinking about CXM
What is Adobe Experience Cloud
Princess Cruises' story
*This graphic was published by Forrester, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Forrester document is available upon request from Adobe.
*Forrester does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Forrester research publications consist of the opinions of Forrester's research organization and should not be construed as statements of fact. Forrester disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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