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ADOBE JOURNEY OPTIMIZER B2B EDITION FEATURES

B2B sales intelligence and coordination

Give sales teams direct visibility into engagement and deliver marketing-qualified buying groups to each rep to help them accurately coordinate and prioritize outbound engagement and accelerate sales cycles.

Creating a new sales alert for an account action indicating interest in a payroll software solution, accompanied by a bar graph of buying group stages.

B2B sales alerts and dashboards

Alert sales of marketing-qualified buying groups or the latest engagement activity through email, native dashboards, or embedded CRM updates.

  • Sales email alerts. Trigger emails that summarize the latest insights for target accounts based on scoring or activities to help sales prioritize and prepare for outbound engagement.
  • Sales dashboard. Let sales view marketing-qualified buying groups directly inside Journey Optimizer B2B Edition using dynamic dashboards.
  • Embedded CRM dashboard. Update sales through embedded dashboards in your CRM that display marketing-qualified buying groups and insights.

AI-assisted marketing-qualified buying groups (coming soon)

Generate and deliver marketing-qualified buying groups containing AI-generated insights powered by product-, account-, and person-level information.

  • Buying group overview. Provide critical buying group details — including account, solution interest, engagement score, and completeness score — to help prioritize potential sales opportunities.
  • Buying group highlights. Highlight recent updates and activities, including the most engaged group members, missing roles, and any potential interest in additional product offerings.
  • Member engagement. Surface the most recent activity for each member and identify other buying groups they may be associated with.
  • AI-generated engagement summaries. Quickly prepare for outbound sales engagement with generated summaries of account and buying group activities.
  • Interesting moments. View key moments or conversion events triggered by each buying group member to help identify more qualified members.
Adobe Journey Optimizer B2B Edition examples of a buying group overview, summary of engagement and interest, and a customer profile with an individual member engagement score.
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Learn how to use sales intelligence and coordination features.

Find what you need in Experience League, our vast collection of how-to content – including documentation, tutorials, and user guide.

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