Use mobile channels to create strong customer relationships and support personalized, contextual interactions at each customer journey stage.
The Adobe Digital Trends Report found that 87% of executives believe that the events of 2020 to 2021 rewired customers to be digital first. Because mobile moments connect physical and digital experiences, mobile is more important to the customer journey than ever before.
Built on the Adobe Experience Platform, Adobe Journey Optimizer provides the key capabilities to make it all happen.
Personalize in-app messages based on customer profile attributes, app usage history, and device location.
Trigger actions based on many attributes of your customers, including current location.
Combine planned marketing outreach campaigns with real-time, one-to-one messages into a single customer journey. Both types of engagement can be triggered based on a customer’s actions, location, joining or leaving a segment, and other factors.
Create messages for all your mobile channels from one place using drag-and-drop simplicity.
Include copy and rich media in your notifications to increase engagement.
SMS text messages
Create personalized SMS messages with one-to-one offers in campaigns and journeys.