ADOBE DYNAMIC CHAT
Conversational marketing to qualify buyers faster.
Generate more leads, boost conversion, and accelerate sales cycles. Dynamic Chat lets you engage and qualify buyers faster – all with generative AI-powered conversations.
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Add generative AI and conversational marketing to your demand generation strategy.
Adobe Dynamic Chat is an end-to-end conversation automation tool that expands Marketo Engage's B2B marketing capabilities and gives customers multiple ways to independently engage with your site, book meetings, and get answers to questions.
- Real-time audiences
- Omnichannel conversations
- Automation & personalization
- Sales engagement
- Routing & meetings
- Reporting
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Reach the right audiences.
Use real-time cross-channel data to segment audiences and deliver relevant conversations to prospects.
- Dynamic lead- and account-based targeting. Include and exclude customers automatically from conversations based on lead and account attributes.
- Account-based marketing data. Personalize conversations using named account lists and route them to the appropriate teams.
- Buying group targeting. Pinpoint buying group members with personalized dialogues based on account roles and buying group journeys.
- CRM data integration. Refine audience segments using existing CRM data.
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Engage with customers anywhere.
Deliver multiple types of brand-safe conversational experiences across digital channels.
- Generative AI chat. Provide customers and prospects with on-brand conversations using a chatbot trained with sales, marketing, and product knowledge.
- Automated and live chat. Let site visitors find answers through automated chat using question prompts and discussion topics. Or connect them with live agents assisted by brand-safe generative AI responses that can be pre-approved.
- Conversational forms. Turn forms, landing pages, and emails into meeting booking tools that can also suggest next-best actions for your customers to take — such as getting a demo or joining a webinar.
- Conversational flows SDK. Embed conversational experiences across any digital channel with a developer-friendly SDK.
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Create, customize and automate conversations.
Easily create and launch personalized conversations with templates, generative-AI responses and rules-based automation.
- Campaign management. Use drag-and-drop dialogue cards and templates or clone entire programs to create campaigns.
- Personalized greetings. Use generative AI and dynamic lead- and account-based personalization fields from Marketo Engage to tailor your conversations.
- Assisted marketing responses. Use generative AI to produce a customized collection of questions and answers, all pre-approved by marketing, for use inside generative AI chat campaigns in minutes.
- In-the-moment responses. Enable real-time AI-generated responses trained on your data and controlled by filters you define rather than building a full library of pre-approved responses.
- Automation triggers. Activate Dynamic Chat campaigns based on real-time engagement inside of Marketo Engage campaigns and vice versa.
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Give sales a real-time assist.
Sales can take advantage of live chat with pre-approved or generative AI-powered responses and real-time insights to maximize their chances of success.
- Sales agent workbench. Offer a dedicated inbox to manage live chat, analyze real-time engagement, view integrated CRM insights, and understand previous marketing activity.
- Conversation summaries. Equip sales agents with AI-generated conversation summaries, including insights on discussion topics ahead of meetings to reduce prep time.
- Assisted sales responses. Let reps respond accurately and quickly during live conversations using on-brand responses generated by AI and pre-approved by marketing.
- Generative AI sales shortcuts. Provide live chat agents with faster ways to access and edit AI-generated responses and search for content to send to buyers.
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Drive better meetings and follow-ups.
Support your target account strategy through smart scheduling, routing, and insights.
- Meeting scheduler. Let qualified site visitors book meetings during any type of dynamic chat conversation on any digital channel written in HTML, CSS, or JavaScript.
- Calendar integrations. Integrate sales agents’ calendars to show visitors real-time meeting availability.
- Sales routing. Route conversations and meeting bookings across sales teams evenly or based on custom rules. Use target account lists from ABM data inside Marketo Engage for accurate message delivery.
- Marketo Engage Sales Insight activities. Send real-time chat activity, meeting bookings, and AI generated conversation summaries to sales account owners inside your CRM.
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Get insight into pipeline and revenue impact.
Understand how your conversational marketing programs affect the bottom line through advanced analysis and deep insights.
- Generated insights and analytics. View AI-generated insights and summaries of your campaigns, including most asked questions, topics of interest, and most engaging content.
- Automated chat reporting. Understand which automated dialogues triggered the most engagement, booked the most meetings, and initiated the most live-chat conversations.
- Live chat and agent reporting. Generate sales agent and team activity breakdowns.
- Meeting performance. Get a view of all meetings, including the chat dialogues, sales agents, and webpages that booked the most meetings.
- Integrated attribution. Compare chat revenue with other channels and campaigns using existing Marketo Engage reporting and attribution capabilities.
Discover the Adobe advantage.
Built-in and ready in minutes
Deploy chat campaigns quickly using generative AI and existing Marketo Engage capabilities.
More than just a chatbot
Turn landing pages and forms into conversations and booked meetings with the click of a button.
Exclusive Marketo Engage capabilities and integrations
Get access to Marketo Sales Insight, Smart Lists, landing pages, form builder, and Adobe Audience Sync to unlock Adobe-only chat use cases.
Generative AI designed for B2B
Engage customers in a personalized manner using unique B2B data and generative AI workflows designed for sales and marketing, with governance at the core.
Learn more about Adobe Dynamic Chat.
Content as a Service v3 - Dynamic chat - Thursday, January 16, 2025 at 16:49