REPORT

2022 Digital Trends — Financial Services in Focus

Dive into 2022 Digital Trends — Financial Services in Focus and learn how financial service providers are accelerating digital adoption as their customers signal a need for meaningful, value-driven engagement.

Digital Trends 2022 Financial Services in Focus.

Heightened expectations are driving providers to understand what defines a great digital experience.

In the financial services industry, the pandemic accelerated the shift to digital channels. The insights from our Digital Trends survey illustrate how effective personalization in a digital context is about delivering value beyond product benefits in the moment a customer needs it — whether online or face-to-face.

Cover and thumbnail sample of two inside pages of the Digital Trends 2022 Retail in Focus report.

Discover the very latest insights from financial service providers about:

Why the trust between customers and their financial institutions is at stake.

How market trends are influencing the modernization of customer relationships.

The top digital development areas for financial institutions in 2022.

Get 2022 Digital Trends — Financial Services in Focus.


Want more than just financial services trends? Get the 2022 Digital Trends report.

Uncover the trends driving customer experience in 2022 — and how you can stay one step ahead.