Great customer experiences start with great employee experiences.

Use workflow digitisation to drive employee and customer experiences.

Harvard Business Review Analytics Services, in association with Adobe and Microsoft, presents an in-depth exploration of workflow digitisation and its profound impact on employee experiences.

The publication’s recent report underscores that creating a great employee experience isn’t just a top priority for organisations today - it’s essential for increasing customer satisfaction and loyalty. Organisations that cultivate strong employee experiences enjoy increased collaboration and productivity, higher quality work and better customer outcomes.

Dive into this report to understand the transformative power of workflow digitisation.

You'll discover:

• The impact of modernised workflows on both employee and customer experiences
• The role of digitisation in enhancing collaboration, security and data analytics
• The advantages that digitally mature businesses gain from efficient workflows

https://main--da-bacom--adobecom.aem.live/assets/pdfs/resources/reports/hbr-improving-ex-cx/improving-employee-and-customer-experiences-through-workflow-digitisation.pdf

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cardTitle

Great customer experiences start with great employee experiences.

CardDescription

Improve employee and customer experiences with Harvard Business Review’s insights on workflow digitisation.

cardDate

2025-08-21

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caas:content-type/report, caas:products/acrobat