Government agencies are moving toward online services that prioritise the customer experience. By upgrading digital solutions, agencies can enhance service delivery, reduce long-term costs and simplify employee processes.
Civilian agencies can build systems that deliver on the promise of a modern, digital-centric government. This renewed focus helps agencies identify solutions that improve both citizen and employee experiences.
By taking a proactive approach to digital adoption, civilian agencies can continue to increase workflow efficiency and improve service experiences using powerful features such as performance analytics, content management and multichannel communication tools.
Stephen Buckner
Assistant Communications Director, US Census Bureau
In 2020, the U.S. Census Bureau partnered with Adobe to future-proof its operations and make sure its technology would keep up with the changing needs of American citizens. That same year, for the first time ever, it accepted census responses online. It was estimated that 180 million people would take the US Census Bureau survey online — and for every 1% of the population that did, taxpayers saved an estimated $15 million.
Engaging the public with personalised digital experiences is critical to advancing your mission. Our solution for government is built to be flexible — so you can easily integrate it into your existing IT systems and scale it to your future needs.
Exceptional digital experiences start with our customisable, FedRAMP-authorised cloud solutions.
Develop, implement and manage engaging digital experiences for citizens and staff nationwide using our scalable, industry-leading technologies.
Personalise communications and centralise your outbound cross-channel messages using a singular software solution.
Enhance the speed and accuracy of federal agency services with mobile-friendly forms, workflow automation and digital documents.
Use one-click electronic signature to simplify document signing for citizens, businesses and federal employees.
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