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Meet Adobe Experience Platform Agent Orchestrator — your agentic customer experience partner.

Learn more | Learn more Adobe Experience Platform Agent Orchestrator

Adobe is leading the industry with generative AI.

From marketing planning and content creation to journey orchestration and performance analysis, Adobe is at the forefront of generative AI innovation. Our solutions are revolutionizing digital experience creation and delivery and enhancing productivity with always-on AI-powered assistants and reimagined Adobe Experience Cloud products. Adobe has harnessed the power of generative AI and transformed it into tools team members across the organization can use to be more efficient, creative, and productive — both independently and collaboratively.

  1. Adobe Firefly
  2. Adobe GenStudio for Performance Marketing
  3. AI Assistants
  4. Adobe Experience Cloud
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Generative AI image variants of a sneaker

Use Firefly generative AI in your content workflows to drive results.

A comprehensive AI platform for content creation, Firefly is safe for commercial use, scalable across teams, and customizable to your brand.

  • Ideate and work more quickly to create images, vectors, and more using generative AI capabilities integrated into your everyday tools.
  • Automate, personalize, and localize variations at scale with Adobe Firefly Services, including APIs for Firefly and Adobe Creative Cloud.
  • Generate on-brand imagery by training a custom Firefly model with your own styles and subjects.
  • Create with confidence, knowing that Firefly generative AI models are trained on licensed content, such as Adobe Stock, and public domain, copyright-expired content.

Learn about Adobe Firefly

Generative AI creating Instagram ads for a jacket

Empower marketers to create on-brand campaign content.

GenStudio for Performance Marketing is a generative AI-first application for marketing and creative teams to quickly plan, create, and activate omnichannel campaign content.

  • Bring campaigns to market faster by generating enterprise-scale, production-ready content that’s customized, and brand compliant.
  • Make content more relevant by enabling teams to quickly refresh, personalize, localize, and optimize it based on performance insights.
  • Increase content efficiency using integrated approval workflows that let you easily activate creative assets within Adobe applications or through third-party publishers, including Google CM360, Google DV360, and Microsoft Advertising.

Learn about GenStudio for Performance Marketing

AI chatbot providing audience insights and information

Boost productivity with AI Assistants.

AI Assistants provide an easy-to-use, question and answer experience to help you work more efficiently and foster continuous learning — whether it’s resolving workflow issues, tracking journeys, or uncovering customer insights.

  • Enhance decision making with timely, data-driven suggestions for next actions or follow-up queries.
  • Save time with tailored product guidance and one-click document summaries.
  • Empower marketing and data teams to quickly explore data and generate insights — all protected by enforced user permissions.

Learn about:
AI Assistant in Adobe Experience Platform
AI Assistant in Adobe Workfront
AI Assistant in Adobe Acrobat

Personalized travel offer based on a customer profile with an abandoned cart

Tap into embedded generative AI in other Experience Cloud products.

Generative AI in Experience Cloud applications is redefining what’s possible in customer experience orchestration and personalization at scale.

  • Create exceptional experiences that align with your brand at speed and scale.
  • Optimize the ideation, design, and delivery of campaigns and customer experiences with AI-powered workflows and journeys.
  • Power data-driven decision-making with advanced content and customer insights using natural language and a conversational interface.
  • Leverage the generative AI capabilities in Adobe Journey Optimizer B2B Edition, Adobe Experience Manager Sites, and Adobe Dynamic Chat to create content variations and provide additional sales intelligence.

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Get started with generative AI.

Content as a Service v3 - Adobe-genai - Friday, February 28, 2025 at 17:43

Questions? We have answers.

What is generative AI?

Generative AI is a type of artificial intelligence that can be used to create content via algorithms. This content can include art and imagery, audio, video, code, text, and simulations. Generative AI models accomplish this by analyzing the vast amount of content available across the internet — or specific databases and platforms — to predict the "best fit" and create an output for a user-entered prompt.

How is generative AI used in marketing and customer experience?

Artificial intelligence (AI) and machine learning have been used for years to support use cases like anomaly detection, product recommendations, intelligent alerts, and segment creation to identify unique marketing insights and drive personalized customer experiences at scale. With generative AI, brands can enhance performance and productivity by efficiently deriving insights, generating audiences, scaling the production of personalized content and boosting customer engagement through journey orchestration.

What is Adobe’s generative AI?

Generative AI services use multiple large language models (LLMs) for brands to generate and modify text-based experiences. These services are anchored in Adobe Experience Platform, which unifies an organization’s data and content under a common language model. Using this rich data set, brands can train generative AI models on proprietary customer insights, customizing output for brand-specific use cases.

Does Adobe’s generative AI integrate with Adobe Experience Cloud products?

Yes. Adobe generative AI services are integrated across the Adobe Experience Cloud product portfolio. Generative AI helps marketers and other customer experience teams boost their productivity without increasing their workloads. Powerful features leveraging the technology of generative AI have been integrated within product across Experience Cloud to support use cases from planning and asset creation to personalization and customer journey management.