AI is quickly transforming how people learn, prompting organisations to reconsider how they orchestrate training for their employees, customers and partners. At Adobe, we see AI as the catalyst for a quantum leap in the way people learn and grow. Its promise is so far-reaching that most of us are only beginning to imagine what’s possible. Think of AI as the personal tutor that most of us never had, as the teaching assistant that every trainer dreamt of, and a creative partner that never gets tired. It is not just another trend, but a complete shift in the way we approach training and education.

While nearly every organisation is boosting AI investments — only 1% feel confident in their organisation’s AI-maturity. Leaders are worried about their employees’ skill readiness and are seeking more effective training programmes. Furthermore, 41% of leaders are dissatisfied with current customer education initiatives.

So, how do we bridge the gap between these low effectiveness numbers and the potential of AI? The answer lies in a radical re-imagining of the learning journey.

Our vision for AI in Adobe Learning Manager is to deliver highly personalised experiences to every learner, be the creativity multiplier for your content producers and act as the engine of efficiency that transforms administrative processes. We are committed to making the entire learning journey — creation, delivery and consumption — smarter, faster and more effective for everyone.

This vision comes to life in Adobe Learning Manager as we reimagine every part of the learning experience from personalisation and discovery to content management and delivery, at scale.

AI-powered learning tailored to every need.

The most effective learning experiences aren't static. They respond to each learner's unique needs, keep them engaged throughout their journey and drive business impact.

Our AI capabilities, already available to customers today, are reshaping how organisations deliver learning at scale. Here's what they can do:

AI-powered recommendations

Our AI has analysed 50 million anonymised data points to create a model that recommends the most relevant content to each learner. From a learner’s job role and skill level to a customer’s product ownership, the system considers multiple factors. The result is that every learner sees a customised-curated set of courses and resources tuned to their needs, without manual effort.

Organisations see faster skill development and higher completion rates as learners get access to content that truly resonates with them.

AI-powered semantic search

AI-powered search in Adobe Learning Manager works in the same way that people naturally look for information. It understands intent and context, not just keywords. For example, if a partner types 'pricing training', the AI knows to surface the latest pricing tutorial or certification, even if the exact words differ.

Our search engine indexes not only course titles and tags, but also the full content of courses, videos, PDFs and more. It can pull up a specific course with keywords buried in a video transcript or a PDF guide. Results are then ranked and personalised for each learner, considering their role and past activity. In short, when learners search, they actually find what they need, fast.

Administrator AI-Assistant

The Administrator AI-Assistant, a generative AI-powered helping hand, is designed to make life easier for learning and development teams. Admins can ask questions in plain English, “How do I enrol new users in a course?”, and get step-by-step guidance with references.

The assistant provides instant answers, task guidance and even feature walkthroughs via a conversational chat interface. Importantly, it’s trained exclusively on our own documentation and knowledge base. This way we dramatically reduce the risk of misinformation. Admins get accurate, reliable help without having to dig through manuals or log support tickets.

The Administrator AI-Assistant doesn’t just save time, it also helps admins discover capabilities they might not be using. One customer described it as “having an extra team member who never sleeps.”

Coming soon: A glimpse of what’s next.

Our current features are exciting, but we’re just getting started. Here’s a quick glimpse of three AI innovations on the horizon for Adobe Learning Manager:

AI Buddy (available in beta)

Learners will be able to ask questions in natural language (“How do I improve my Excel skills?”) and get concise, accurate answers with citations and relevant course recommendations as well. This assistant brings learning into the flow of work by eliminating the need to leave what you’re doing and seek help.

New hires can learn policies, tools and workflows without waiting. Sales reps can request call scripts generated from product training. Support agents can extract answers from training videos instantly. The AI Buddy searches across all content types and delivers answers grounded in your organisation's trusted content, due to Adobe's responsible approach toward AI capabilities

This is just the beginning. As AI Buddy evolves, learners will be able to tap into it for increasingly diverse and personalised learning needs, whatever their role or challenge.

AI Coach (coming soon)

AI Coach is an AI-driven simulation capability that helps learners practise high-stakes conversations in a safe environment. Using generative AI and natural language processing (NLP), it creates dynamic role play scenarios across sales, customer service and leadership. As an example for sales coaching, enablement managers can create customised scenarios based on specific inputs such as official sales playbook and target customer profiles and allow reps to rehearse the full spectrum of sales interactions, including cold-outreach, product pitches, negotiation tactics etc.

Since learners receive real-time feedback, they can repeat scenarios until they feel confident. With AI Coach, Adobe is redefining learning by making high impact coaching accessible to every learner in your organisation, at scale.

Generative learning design (coming soon)

With this powerful innovation, we’re going to democratise learning content creation for everyone. Using generative learning design, anyone can upload documents or simply ask Learning Manager to create a course from scratch. Built on proven learning design principles, it delivers instructionally sound content with clear structure and purpose. What once took weeks can now be accomplished in just a few hours.

Building the future of learning, responsibly.

Adobe’s approach to AI in Learning Manager is grounded in three core principles: meaningful impact, responsible AI and privacy-first design.

• Driving meaningful impact: We focus on AI features that genuinely improve learning outcomes and business metrics. Every recommendation, chatbot answer and automation is designed to drive a real result, whether it’s higher course completion rates, reduced administration time or improved employee performance.
• Building on responsible AI: Our AI is guided by principles of transparency, fairness and accountability. It helps customers see how AI works, what it adds and the choices they have in using it. We believe AI should augment human expertise, not bypass it and always operate with ethical guardrails.
• Focusing on privacy and security: AI features in Learning Manager are built within Adobe’s secure cloud with enterprise-grade security and compliance (GDPR, SOC 2, ISO 27001 and more). Learner data and content are protected with strong encryption and are never used to train models outside your own usage. We’ve designed our AI with privacy from the ground up, so organisations can confidently scale AI-powered learning without worry.

The true power of AI in Learning Manager lies in its ability to fulfil one of the oldest wishes of all learning teams — to deliver business impact through highly engaging experiences, limitless creativity and perfect efficiency. The future of learning is personalised, driven by human ingenuity and accelerated by AI.

The era of one-size-fits-all training is over. With Adobe Learning Manager, this shift is easier to embrace. We are excited to help you to explore what’s possible.

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