Citizen demand for digital public information and government services have accelerated. Five times more Australians now prefer to engage with government online than in person, and they increasingly expect a connected and tailored digital experience.
A truly citizen-centric government deeply understands the behaviours, attitudes and needs of its citizens. Building on Adobe and Deloitte’s A Blueprint for Enhanced Citizen Experiences report, this eBook examines the perspectives of 1,000 Australians. Namely, how they interact with government, what they look for, what they value most, and crucially, their perceptions of the digital experience.
Complete this form to read the eBook, Digital engagement with government – a citizen view