Driving Business Resilience Through Automated Workflows and Responsive Experiences

On-Demand webinar  | 62 mins | Free of charge


The COVID-19 crisis caught the world by surprise, causing a global slowdown and impacting businesses across industries. Many companies were unprepared to quickly and effectively adapt to the new normal, exposing fundamental gaps in their business resilience.

Becoming digitally resilient requires rapidly adapting to business disruptions by leveraging digital capabilities and making changes in work and customer-orientation. CX is the new battleground and to thrive, organizations need to leverage digital technologies throughout their customer journeys.

This webcast brings together IDC and Adobe to discuss the much-needed changes that companies should undertake, particularly from a process/workflow perspective - as well as the role of technologies in supporting business continuity and resiliency.

Why attend this webinar?

Key insights during the webcast includes:

  • State of digital maturity across the Asia/Pacific region
  •  The top challenges hindering progress
  • The key technologies you should consider
  • Success stories and key recommendations


Intended audience

  • IT and line-of-business leads and users involved or interested in improving digital workflows, workforce productivity, employee lifecycle management, sales acceleration, procurement efficiency and legal automation.



Daniel-Zoe Jimenez

Daniel-Zoe Jimenez
Associate Vice President & Head of Digital Transformation Research IDC Asia/Pacific


Daniel-Zoe Jimenez is Associate Vice President for IDC's Asia/Pacific region, based in Singapore. He leads the regional Digital Transformation (DX), Future Enterprise and SMB research practices.

Daniel provides strategic advisory services to the C-Suite (CIOs, CDOs, CMOs, CHROs and CFOs) on how to develop and leverage new business, technology (e.g. AI and Analytics, Cloud, Mobility, IoT) and operating models to become more competitive. He delivers workshops and strategic engagements for customers across Asia/Pacific such as assessing maturity, identifying gaps, crafting strategies and technology roadmaps, determining ecosystem readiness, metrics (KPIs), and skills required to drive growth and profitability.

Daniel leads a team of analysts across Asia/Pacific who provide thought leadership research and insights to technology buyers, suppliers and government institutions on the impact that the evolving market changes, and the new and established technologies have on their businesses.

Daniel is a frequent speaker at IDC and client events, as well as in seminars in the region; and is often quoted in business and IT publications.

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Chandra Sinnathamby

Chandra Sinnathamby
APAC Head of Document Cloud Solutions Adobe

Chandra Sinnathamby is Adobe’s APAC Head of Document Cloud Solutions. In his role, Chandra is ultimately responsible for helping organisations embrace cloud technologies for their digital transformation, with a focus on using 100% digital workflows and eSignatures to accelerate business outcomes. Chandra leads the business and marketing strategy development and execution for Adobe’s Document Cloud in the Asia-Pacific Region.

Prior to joining Adobe, Chandra held several management positions at Microsoft across Asia-Pacific working on the Windows, Office 365, Windows Server, OEM and Xbox businesses. Chandra has more than 20 years of experience in the IT and mobile industry, guiding organisations through their technological transformation. 

Attend the webinar now