Adobe Commerce — built for scale and performance

Ecommerce site performance and scalability are becoming increasingly important as companies keep competing to provide better customer experiences online. Providing creative, personalized, and engaging content alone is no longer enough to ensure customer satisfaction. It is imperative that companies also provide a performing and reliable ecommerce site, because when companies face site downtime, they run the risk of providing poor digital experiences. This can lead to lower conversion rates and potentially loss of revenue.

Having an ecommerce platform built on the cloud delivers substantial advantages for internal teams and digital customer experiences, which is why more companies are choosing cloud-based commerce applications over on-premises. A study conducted by IDC regarding commerce applications stated that, “The split between on-premises/other software and public cloud software is forecast to change from 38.9% and 61.1% in 2021 to 18.8% and 81.2% in 2026, respectively.”

Choosing the right ecommerce platform that is scalable, reliable, and secure is crucial for businesses. Adobe Commerce offers the benefits of modern cloud computing, built on a cloud-native and extensible architecture. Adobe Commerce on Cloud provides enterprise-grade scalability and availability to deliver exceptional commerce experiences while supporting multiple brands, sites, currencies, and global regions.

Cloud scalability and performance

Adobe Commerce is designed to meet the demands of mid-size and enterprise businesses, supporting large and complex catalogs, high transaction volumes, and global regions. In a performance benchmark test for Adobe Commerce on Cloud version 2.4.5 — based on criteria that aim to mimic an enterprise B2C organization — we uncovered some key insights. With Adobe Commerce’s capability to horizontally scale both web and database tiers, customers can scale beyond the number shown:

• 208,000 orders per hour
• 2 million pageviews per hour
• 242 million effective SKUs
• 10,500 GraphQL calls per minute
• 500 concurrent back-office users

The Adobe Commerce infrastructure is built to support high traffic, maintain steady performance, and offer consistently responsive shopping experiences. Though the cloud platform is designed for scale and performance, Adobe Commerce continues to make enhancements to improve scale and avoid latency.

Currently, horizontal auto scaling on the web-tier is available for Adobe Commerce on Cloud customers on scaled architecture. Auto scaling empowers merchants to always have the capacity to meet demand during unplanned traffic spikes as resources are automatically added to ensure stable performance. On the other hand, unused capacity is automatically minimized to make sure the appropriate amount of resources are used at any given time. Later this year, auto scaling will be available for standard architecture customers.

Cloud reliability and monitoring

Adobe Commerce on Cloud is a highly performant and reliable ecommerce solution that comes with a high 99.99% infrastructure service level agreement (SLA) — along with a 99.9% application SLA with Adobe Commerce on Managed Services. Adobe Commerce’s high SLAs help merchants feel confident that their site is properly functioning while they focus on other business priorities.

Even with these high SLAs, it's still important for merchants and developers to stay on top of the platform’s health and key performance metrics to ensure site stability. With Adobe Commerce’s vast extensibility and customization capabilities, merchants can better understand how additional integrations and extensions all work together by utilizing monitoring tools.

Customers get access to New Relic and security monitoring tools included with their Adobe Commerce license. These monitoring tools provide merchants and developers with full visibility into the overall health, performance, and security of the platform’s infrastructure and application. Robust monitoring tools ensure that sites perform optimally and stay secure.

• Site-Wide Analysis Tool
  The Site-Wide Analysis Tool is a self-service tool where customers receive real-time holistic reports of the infrastructure and application, as well as access to all of Adobe Commerce’s monitoring and support tools in one place. It automatically scans the whole site and configurations to identify any performance, stability, and security issues. Based on detected issues, the Site-Wide Analysis Tool also provides best practices and recommendations for improvements which helps to significantly decrease developer resolution times.

• Managed Alerts
  Managed Alerts is built on the New Relic platform for logging and monitoring to proactively track the performance of the Adobe Commerce on Cloud platform. Managed Alerts monitors over 200 metrics among 6 categories — CPU, application performance index, disk, memory, memory, and database — to detect critical performance issues and outages. With automatic alerts and notifications of critical warnings, developers can stay on top of the site performance to avoid any downtime.

• Observation for Adobe Commerce
  Observation for Adobe Commerce collects vast amounts of log data from multiple sources to better manage site performance, diagnose issues, and identify root causes. Instead of tracking and manually parsing through disparate sources of data, merchants can quickly access insights into the causes of performance bottlenecks and keep sites operating optimally.

Cloud security

Adobe is committed to delivering secure shopping experiences for merchants and their customers. Adobe Commerce is purpose-built to provide a highly secure environment, and it continues to enhance vast security processes and controls to align with industry standards, regulations, and certifications. Here are some of the security features and benefits that Adobe Commerce provides:

• The Security Scan Tool provides customers with real-time insights into the security status of their Adobe Commerce environment by proactively notifying them of security vulnerabilities.
• Two-factor authentication helps merchants better protect their Commerce account from unauthorized users, and takes the form of special, temporary verification codes that are continuously generated.
• Platform TLS is a secure protocol to communicate across a network to prevent eavesdropping and tampering of network packets by provisioning an individual certificate for each merchant environment.
• Origin cloaking hides the IP addresses of your origin servers to protect them from direct attack. When this feature is enabled, any communications sent directly to the cloud origin servers must be routed through a CDN or another secure channel.
• Endpoint detection and response is installed on all endpoints — including servers — within Adobe, which protects our data and our systems with real-time continuous monitoring and collection that enables us to quickly identify and respond to threats.

Learn more about Adobe Commerce scalability and performance at Adobe Summit

Be sure to register for Adobe Summit this year. Join us in Las Vegas from March 21 to 23 to strengthen your skills, learn more about Adobe solutions, and build connections with other Adobe users and SMEs.

Check out these recommended sessions related to Adobe Commerce on Cloud benefits, health, performance, and monitoring:

• Strategies to Optimize Your Commerce Site Performance
• How to Debug Common Site Issues with Self-Service

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