Adobe Commerce Integration with NetSuite
NetSuite is one of the most flexible and scalable ERP systems on the market today. In fact, it’s especially popular among mid-market businesses with plans to grow big.
The idea is to install the NetSuite ERP system once — and keep expanding — without ever having to install a new back office. In theory, it’s a back-office you’ll never outgrow.
However, most NetSuite users that sell online will eventually have to choose a more advanced eCommerce platform. And it’s no surprise that many of themselect Adobe Commerce, powered by Magento.
In this Adobe Commerce guide:
- Why Adobe Commerce, powered by Magento?
- Integrating Adobe Commerce and NetSuite
- Reasons to integrate your ERP system
- Ten questions to ask about NetSuite Adobe Commerce integration
- Frequently asked questions
Why Adobe Commerce, powered by Magento?
Adobe Commerce, powered by Magento, is proven to scale quickly. It comes with advanced features like rapid content publishing and out of the box support for B2B use cases. Plus, you can find thousands of ecommerce extensions in the Adobe Commerce Marketplace that make it easy to customize your commerce experience.
Integrating Adobe Commerce and NetSuite.
To get the most out of the NetSuite ERP system and Adobe Commerce, you’ll need to integrate them. There are many pre-built integration connectors available across the global Adobe Commerce ecosystem.
If you have a dedicated IT department, you may consider integrating the two platforms on your own. However, the vast majority of merchants opt to work with an Adobe Commerce solution partner with a track record of successful NetSuite-Adobe Commerce integrations. Why? Working with the right integration partner can help you minimize risk, launch faster, and even save money.
If you’re ready to integrate your NetSuite ERP with Adobe Commerce — or you’re just thinking about it — the 10 questions outlined in this post can help you identify the best solution partner for your business needs.
Reasons to integrate your ERP system.
Systems integration projects often have a bad reputation. The stereotype is that they’re prone to delays, cost overruns, and avoidable mistakes.
When it comes to NetSuite and Adobe Commerce powered by Magento, that doesn’t have to be the case. ERP Integrations managed by qualified solution partners typically run smoothly. And the benefits far outweigh the risks.
By integrating, you get:
- Better visibility for your customers.
With an ERP integration, Adobe Commerce powered by Magento has access to customer data stored in NetSuite, such as order status and history. This means you can give customers access to all their interactions with your brand in one place. (You’ll also get fewer “Where Is My Order” or WISMO calls.)
- Better visibility across your business operations.
Because integration gives NetSuite access to online transaction data, you can get a more complete picture of how your business is performing overall.
- More accurate online product information.
When you integrate your NetSuite product catalog and inventory with Adobe Commerce, your online store will display the latest product availability and pricing. This means there’s no chance of customers ordering products which are out of stock or being charged the wrong price.
- Fewer manual processes.
Connecting NetSuite ERP software and Adobe Commerce helps you automate workflows—including fulfillment and restocking inventory—and eliminate the need to manually enter data to keep your systems synchronized.
- Make operations more efficient.
Integrating your platforms saves your employees time as all the data and information they need can be found in a single location. This frees up their workload so they can focus on other tasks, such as delivering excellent customer service.
- More data and intelligence.
With Adobe Commerce-NetSuite integrated systems, you’ll have access to detailed reports which will enable you to analyze your business performance and find areas for improvement.
- No intermediaries.
Cut out the inefficiencies, risks, and costs of a middleman. NetSuite website integration puts you in charge of the software.
Researching integration options.
Your ecommerce solution partner can make or break your ERP integration. The right solution partner will work with you to define and refine your requirements, decide between a variety of pre-built connectors, and establish an integration timeline. But a partner that’s not a good fit for your business can add complexity and cost.
Before you start talking to potential solution partners, be sure to do your homework:
- Get a rough idea of your business requirements.
- Document workflows that require data from both systems.
- Consider which platform will be your “system of record” for different types of data.
- Map out data flows between the systems.
- Figure out your budget.
Types of Adobe Commerce/NetSuite integration.
Point to Point integration.
In this integration type, Adobe Commerce and NetSuite are “pointed” at each other to synchronize data such as:
- Inventory counts
- Orders
- Deliveries
- Customers
- Items
With Point-to-Point integration, data is sent between Adobe Commerce and NetSuite with no operational platform in the middle. This means you get to choose which system to manage your data in. However, this does limit functionality and data is usually synced in batches rather than in real-time.
Custom Adobe Commerce to NetSuite integration.
Some sellers choose to build their own custom integration within the APIs available for both programs. Custom integrations are usually performed by a third-party such as an ecommerce agency or in-house.
Custom integration involves custom code writing, which requires a deep knowledge of both Adobe Commerce and NetSuite. Whoever writes the code must understand how each system sends and receives data – it’s not something you can learn on the job.
In some circumstances, custom integration is the only option – for example, when dealing with complex SKU management or order fulfilment for which an off-the-shelf solution wouldn’t work.
SaaS-based integration platform.
A Software as a Service integration enables cloud-based integration between Adobe Commerce and NetSuite. The platform utilizes pre-built connectors for the two programs to allow data to move between them seamlessly. One of the benefits of SaaS-based integration is that it can integrate with additional platforms you might want to add in future.
Pre-built integration with SaaS products makes for faster implementation and set up. The benefit of configurable connectors means you can program integration to meet the needs of your business now, with the potential to expand and adapt as your business grows and your needs evolve.
SaaS-based integration tends to be more expensive than point-to-point solutions, but much more affordable than custom integration. Cloud-based integration usually offers the option of monthly subscription payments – rather than having to cover the cost of the integration upfront as you might with a custom build. This can help with business cash flow and covers maintenance costs.
Ten questions to ask about NetSuite Adobe Commerce integration.
After you’ve done your prep work, research ERP systems integrators in your region, pick a shortlist, and ask them the following questions:
- What experience do you have working with companies in our industry?
- Are you an Adobe Commerce partner? Do you have a track record of building Adobe Commerce stores or integrations?
- Are you a NetSuite partner? Do you have a track record of installing, working with, or building commerce-ERP integrations for NetSuite?
- How many successful Adobe Commerce-NetSuite integrations has your firm managed?
- Do you have referenceable customers we can contact?
- Can you describe a typical client in terms of industry and size?
- Do you recommend integrating platform-as-a-service (iPaaS) solutions? Why or why not?
- Do you outsource any of your development work?
- What development process do you use for integrations?
- What is this going to cost? Can we break the project into phases?
Also, remember that your conversations with potential integration partners should be a learning experience. If you hear from several partners that your budget is too low or your requirements are not workable, you may need to rethink one or both.
Ready to take the next steps to integrate your ERP platform?
If you’re thinking about integrating NetSuite ERP software with Adobe Commerce powered by Magento, a great place to start is our best practices eBook Better Together.
Frequently asked Adobe Commerce-related questions.
Is Magento a ERP?
ERP stands for Enterprise Resource Planning. Adobe Commerce, powered by Magento, is a type of ERP that lets you manage processes like payroll, human resources, processes, supply systems, and much more.
What does NetSuite integrate with?
As well as Adobe Commerce, NetSuite can integrate with hundreds of apps and software solutions, such as Google apps, Oracle, Salesforce.com and SAP to name a few. Join up your processes and streamline your workflow with integration.
How do I integrate with Adobe Commerce, powered by Magento?
There are three options when it comes to integrating Adobe Commerce ang NetSuite: Point-to-point integration, custom integration, and SaaS-based integration. Each have their own benefits and drawbacks depending on your business needs.