When Fortune 500 board members and C-suite executives call FGS Global (FGS), the stakes are sky high. Whether navigating crises, regulatory pressure, or a bet-the-company transaction, clients rely on FGS for strategic communications counsel backed by unique insights and rapid delivery.

That’s why when Adobe launched Adobe Acrobat AI Assistant — an AI-powered tool built directly into the Acrobat platform FGS already trusted — the team saw an opportunity to raise the bar without reinventing their process.

“When we ask people what sets us apart from other stakeholder strategy firms, their response is always the same,” says Rebecca Gasser, FGS chief information officer. “You choose FGS when you need it done right.”

As a global stakeholder management firm, the FGS client relationships are built on the expertise of its consultants and the trust they have established by providing strategic counsel to thousands of clients. Delivering this standard of service is no small feat and requires a sophisticated legal team to support FGS consultants’ ability to serve clients. The legal team must scrutinize numerous legal documents, financial reports, security policies, and applicable regulations to extract the insights required to see around corners at what is coming next. What’s more, they need to complete these deep-dive analyses at lightning speed without missing a beat to best support FGS consultants in standing up new engagements and protect the firm’s interests.

Because Acrobat AI Assistant is built within the platform they already rely on to compile, query, and generate insights from mountains of PDF documents in seconds, Gasser and her team were able to unlock access to even more of their greatest resource: time.

Every second counts.

The new generative AI features within Adobe Acrobat didn’t replace workflows — they accelerated what was already working. For FGS, this wasn’t about jumping on the AI bandwagon. It was about making the tools they already trusted to do more of the heavy lifting — faster, more consistently, and at scale.

Unlike general-purpose large language models (LLMs) that scrape the web and offer often unverified citations or rely on pre-trained knowledge, Acrobat AI Assistant only works within the documents a user uploads, ensuring insight traceability, data security, and contextual accuracy. This focused design enables FGS teams to obtain answers with confidence, even when the stakes are high.

Before this new technology, reviewing lengthy contracts and reports was a major time drain. FGS’s contract specialists often spent hours summarizing key provisions or surfacing specific clauses, while the lawyers wrestled with dense financial filings or obscure legislative text.

“Manual document reviews aren’t just time-consuming. They can lead to inconsistencies in tone, interpretation, and reasoning when preparing internal analyses or drafting contracts,” Gasser says. “That inconsistency is risky in our work, where precision and consistency in every word are critical.”

Now, with the generative AI capabilities within Acrobat, internal legal workflows are dramatically faster and more consistent. Team members can instantly summarize 100-page contracts or case files, quickly locate key clauses, and draft internal briefs or client-ready updates in minutes instead of spending late nights on a single document. They can query complex regulations and receive clear, attributed answers to support legal analysis. Even routine internal reviews — such as scanning previously negotiated contracts or internal policy documents — can be reduced from hours to seconds with simple prompts like “summarize this document so I can convey the key points in under a minute.”

The legal team is using Acrobat AI Assistant to quickly address complex legal and regulatory questions, reducing reliance on external counsel and enabling faster, well-informed decisions across the firm. As for FGS contract specialists, they are leveraging the Adobe solution to generate 20 to 30 client emails each week, a pace that was difficult to achieve when they were processing contracts and drafting emails manually.

“Every second counts when it comes to responding to clients and moving quickly from inquiry to engagement,” Gasser says. “The speed with which we can combine, review, query, and pinpoint crucial information across case files, contracts, and regulatory documents with Acrobat AI Assistant has been a game changer in the way we act on these insights in our clients’ moment of need.”

By accelerating everything from contract reviews to regulatory research, Acrobat AI Assistant enables FGS’s legal team to respond to clients faster and more confidently — without relying on external counsel or sacrificing precision.

Confidence through speed and clarity.

For Glasser, the biggest win is how Acrobat AI Assistant has empowered FGS’s legal team to work more independently — and confidently. Whether reviewing internal policies, comparing contract drafts, or preparing summaries for leadership, the ability to deliver fast and accurate insights has transformed the way the team supports the organization.

Take contract or policy reviews — comparing multiple versions used to slow teams down. Now they can quickly synthesize changes, flag key clauses, and share clear recommendations — all within Acrobat.

Across FGS, adoption continues to grow. Employees are using Acrobat AI Assistant to speed up workflows, improve accuracy, and elevate their day-to-day output. “It’s not reinventing how we work,” Glasser says. “It’s sharpening it.”

While the transformation may be quiet, the results are loud: faster answers, clearer insights, and more time to focus on what matters most — providing timely, high-quality support to the organization to serve clients when every second counts.

Discover how Adobe Acrobat AI Assistant can help your business unlock peak productivity with responsible AI.

Jay Ramakrishna is a Senior Strategic Business Development Manager at Adobe. Her primary focus is to collaborate with strategic customers who have purchased Adobe’s Digital Media emerging solutions, to help drive value and technology adoption across the organization. Jay comes to Adobe with over a decade of experience leading large digital transformation initiatives.

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