Knowledge is an important factor in creating experiences at Bose. The more employees that understand how Adobe Experience Cloud applications work, how their functions synergize, and how they can gain a deeper understanding of customers through Adobe Experience Cloud, the more personalized experiences they can build.
Barbara Kiszka, an Infrastructure Engineer specializing in website QA at Bose, works closely with Adobe Experience Manager to support several hundred websites. “Adobe Experience Manager is just a solid product you can trust. It’s very easy to work with, but if you look under the hood, you can find so much advanced functionality at your fingertips,” says Kiszka. “That’s where Adobe Experience League makes a difference. We can dig deep into very specific settings, learn how they work, and decide what’s the best option for our goals.”
Adobe Experience League offers a comprehensive selection of this sort of detailed knowledge packaged in simple and easy-to-understand language. When Kiszka first joined Bose and needed to learn Adobe Experience Manager fast, the recommended courses helped her get up to speed. When she wants to look up a specific setting or investigate an error, Adobe Experience League also has the answers to those questions.
“If I encounter an issue, I can usually find an article on Adobe Experience League that explains in just a couple paragraphs what I’m seeing, what’s happening, and how to fix it,” says Kiszka. “I don’t have to search through a dozen pages. It tells me exactly what I need to know.”
The developers working with the Adobe Experience Manager deployment at Bose rely on Adobe release notes and product documentation to keep on top of any changes that may affect the functionality of the company’s websites. Kiszka also relied heavily on Adobe Experience League when she helped with the migration from Adobe Experience Manager 6.3 to 6.5.
“We were jumping a version, and there were some significant changes that we needed to prepare for, but the migration guide in Experience League clearly laid out everything we needed to know,” says Kiszka. “We all held our breath when we switched over, but there were no problems. It was an incredibly smooth transition because Adobe Experience League helped us get so prepared for the migration.”