Giving e-commerce the time of day.
Jomashop uses Adobe Commerce to make their customer experience as beautiful and reliable as the watches and accessories it sells.
27%
Increase in sales conversions YoY
Products:
Objectives
Build an e-commerce site that is flexible, agile, and easy enough for its business team to use without coding or technical skills
Earn customers’ trust and loyalty by providing the right balance of pricing, product curation, and customer service
Streamline marketing by quickly innovating and personalizing customer experiences across digital channels
Results
27% increase in sales conversions YoY
32% increase in average repeat purchases
43% increase in average session duration
“Our success is a direct result of the flexibility, scalability, and customer service we received from Adobe. It is a great company to work with.”
Osher Karnowsky
General Manager, Jomashop
Jomashop needed an eCommerce platform like their watches — beautiful, reliable, robust
Since 1987, Jomashop has committed to helping customers find value in their quest for fine timepieces, writing instruments, handbags, and fashion accessories. From high-end Rolex watches to more affordable models by Seiko and Timex, you’ll find what you’re looking for at Jomashop.com. This commitment to quality and customer service has launched them to #161 on the Internet Retailer Top 500 list.
Jomashop’s spectacular success didn’t happen overnight. The retailer has been building their business for thirty years and opened their first e-commerce store to sell online in 1999. Their original webstore was built on the SaaS-based Yahoo e-commerce platform for small businesses, which they eventually outgrew. To support their steady growth, Jomashop knew they need something more sophisticated and scalable. They needed to trade in their Timex for a Rolex.
Like their customers, Jomashop was looking for a combination of quality and value. They found what they were looking for with Adobe Commerce and enterprise solution partner Corra. Jomashop was impressed by the marketplace and partner network with their third-party extensions, developers, and system integrators. The goal was to build an e-commerce site that was flexible, agile, and easy enough for their business team to use without coding or technical skills.
Adobe Commerce delivered the perfect balance of style and features
The goal for Jomashop was to earn the trust and loyalty of their customers. This meant providing the right balance of pricing, product curation, and customer service. The new website design gave partners more confidence in the business and helped Jomashop expand their brand offerings. Using Adobe Commerce, Jomashop quickly expanded the number of product categories to sell online, making it easier for customers to find the perfect diving watch or handbag.
Meanwhile, the marketing team can now manage promotions, offers, and content updates directly. Before Adobe Commerce, they had to involve their technical team, causing delays and unneeded frustration. The new platform was the foundation for a sophisticated marketing strategy executed across email, affiliates, PPC (and retargeting), social, traditional mail and catalogs, and organic search. Jomashop effectively integrated online and offline personalization campaigns, customized to sync data between channels and segment users in real time. Today, Jomashop’s emails offer customers the specific products they want, when they want them. With a minimum 20x return on their marketing spend and as high as 250x on specific campaigns and channels, Jomashop’s marketing is humming.
The ability to quickly innovate and personalize customer experiences across digital channels has been key to the new site’s success. Faster online shopping with fewer clicks keeps customers engaged and moving toward the effortless checkout process — on both desktop and mobile devices, thanks to the mobile-friendly Adobe Commerce theme with a responsive design. Faster page load times means nothing stands between the customer and their dream purchase.
“Our new website mimics the amazing feeling you get when you walk into a luxury watch store,” says Osher Karnowsky, general manager at Jomashop.
“On our old platform, making a change took hours and required technical skills. Now it’s almost immediate and we can do it ourselves.”
Osher Karnowsky
General Manager, Jomashop
40% year-over-year growth
As the foundation of Jomashop’s state-of-the-art e-commerce site, Adobe Commerce delivers features that entice their customers to buy, giving a significant boost to business growth. In 2016, Jomashop saw online sales jump by more than 40 percent year-over-year, largely thanks to the strength of the Adobe Commerce solution.
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