Adobe Acrobat Sign is rolling out quickly across Norfolk County Council thanks to strong support from leaders and ease of use. Single sign-on improves the user experience, as the team don’t need to create and remember new usernames and passwords which has helped to accelerate adoption.
Smart Microsoft integrations streamline workflows even further. Norfolk County Council maintains an archive of sensitive information that can only be obtained through special request. Previously, when someone wanted to request information from the archives, staff would spend a great deal of time emailing each other to gather necessary approvals and information required for compliance.
Now, all requests run through Baker. In just a few minutes, he can generate a request form using an app built with Microsoft Power Apps. The form is sent through Adobe Acrobat Sign to gather information needed for compliance, including an explanation of why the requester needs the information and signed approval for access. The completed approval form is fed back into Microsoft Power Automate, which generates job requests for the appropriate person to find and pull information. Finally, the information is delivered to the requester through Microsoft Teams.
“Adobe Acrobat Sign adds a fully traceable audit trail to our archive request process so that we know we are fulfilling compliance requirements for information,” says Baker. “But people don’t even realize that Adobe Acrobat Sign is in the middle of these requests. The Microsoft integrations are so seamless that people think they’re just working with familiar Microsoft workflows.”
Norfolk County Council uses the Microsoft integrations in a similar fashion to streamline many other workflows. It took just four days to roll out an integrated workflow to sign agreements with organizations that wanted to roll-out company-wide COVID-19 testing for their employees.
The Health and Social Care Program uses Microsoft and Adobe Acrobat Sign to generate and sign Deprivation of Liberty documents. These documents must be signed by caregivers every year, and the ability to process these electronically makes the forms much faster and easier to work with. The department is also working to digitize digital enrollment forms that will allow up to 18,000 health and social care trainees to apply for additional training funds from the government.
The Coroner’s Service plans to start using the Adobe Acrobat Sign and Microsoft Automate integration to take witness statements and sign non-disclosure agreements as needed. Generating the documents electronically allows coroners to continue their investigations while minimizing physical contact during the pandemic.
“While we can use Adobe Acrobat Sign as a standalone tool, we’re really interested in how we can transform business process using Adobe Acrobat Sign together with the Microsoft Power Platform,” says Baker. “We’re working with both Microsoft and Adobe to experiment and find new ways to build integrated workflows that improve productivity for staff and positively impact the community.”