A powerful B2B sales solution
“The first key to achieving the end goal is to understand who the users are, their behaviours and their needs and goals. The second key is to have an all-in, 100 per cent dedicated team that includes internal resources and integrating partners,” said Johnson. They chose Perficient Digital to make their commerce vision a reality and the project started on 1 May, 2017.
The Perficient Digital team integrated dozens of quality off-the-shelf third-party extensions from Magento Commerce. These extensions helped them to customise the franchise portal experience, handle payment of credit card orders and assignment of sales tax and empower customers to quickly and efficiently order staple products. They also implemented an extension that provides sales and customer service support to their franchisee customers.
Meanwhile, User Management and Privileges allows salons owners to assign roles and permissions to staff. Salon owners can easily switch between their franchise locations to manage store activity and assign specific roles and permissions to staff. Each salon is assigned a specific product catalogue and allowable substitutions based on their brand, region and any local restrictions. And, orders can include over 100 line items in the basket to support the typical franchise order volume.
Magento Commerce seamlessly connected to Regis Corporation’s iSeries ERP (JD Edwards, JDA), receiving up-to-the-minute data about customers, products, categories, pricing, inventory and invoicing — while sending JDA back the web orders. iSeries then sends Magento Commerce additional updates following the completion of order processing and invoicing. Franchisees can pay any product invoice, franchise fee or marketing fees within Magento Commerce, using ACH or credit cards. They can even redeem rebates and backbar rewards or pay for invoices using their points balances.