Advanced
Advanced service tier is tailored for enterprises looking to streamline operations and reduce IT dependency while maintaining flexibility in campaign execution.
Enterprise
Enterprise service tier is tailored for large enterprises with complex campaign needs, regulatory requirements, and a need for high-touch strategic support.
Compare Adobe Campaign Advanced vs. Enterprise features and support.
Feature
Advanced
Enterprise
Go live readiness assessment and support with onboarding for customers and partners, and 24/7 user support and monitoring
Best practice guidance and advisory support for Adobe Campaign workflows
Advisory support on functional adoption and customization impact for annual upgrades
Ongoing transition event management (planning and coordination of lifecycle events with customer)
Service quality KPI reporting and throughput monitoring
Throughput monitoring based on Adobe recommended targets
Throughput and workflow monitoring based on customer specified targets
Service reviews – Review of ongoing operations including service availability and status updates from go live
Quarterly
Monthly
Health check and capacity reviews against configuration guardrails
Annual
Monthly
General advisory support with respect to infrastructure, application and deliverability
Up to 4 requests per month
Get customized Adobe Campaign pricing.
Talk to us about how Campaign can help you.
