The business value of Adobe Experience Manager Forms.
It’s never too early to see a return on your technology investment. IDC found that managing digital enrolment and customer communications with Adobe Experience Manager Forms can help you to see value faster, no matter where you are in your digital transformation journey.
The results are in.
Customers with Adobe Experience Manager Forms have realised significant ROI by streamlining multi-channel authoring across their digital enrolment and customer communication processes.
Successful digital enrolment requires investment.
IDC finds that users of Adobe Experience Manager Forms realise higher ROI, faster time to value, more productivity, faster onboarding and lower form abandonment rate.
ROI after 3 years.
IDC says participants realised significant ROI and they will break even on their Experience Manager Forms investment in 13 months.
savings per 100K forms.
These savings are based on higher form completion rates, less staff processing time, higher productivity and reduced spend on paper and printing.
reduction in abandonment rate.
Mobile form access extends customer reach, provides a better experience, increases conversions and grows revenue.
Digital Forms Maturity Model
Digital forms, documents and communications are important elements of digital transformation. Discover which stage of maturity you’re in and learn how to get one step closer to modernising your workflows.
“Adobe Experience Manager Forms was a major force in simplifying how we interact with customers. We can cut seven-step processes down to four steps with more control over each form. Additionally, we output completed forms to PDF, giving the customer a copy to help ensure accuracy and add a layer of hands-on service.”
Lizelle Vaughan, Programme Director for Digital Experience Management, Nedbank
Nedbank looked to Adobe Experience Manager Forms to let customers complete forms on their favourite devices. Now, they’re seeing incredible returns, including successful forms completion increasing from 33% to 80%.
We’re a Leader in digital experience platforms.
We’re proud to be named a Leader in the 2018 Gartner Magic Quadrant for Digital Experience Platforms. Read the report to see why Adobe is a Leader according to Gartner and why we believe Adobe Experience Manager best delivers quickly adapting experiences across the entire customer journey.
Learn more.
IDC digital enrolment webinar.
In this webinar you’ll learn how organisations using Adobe Experience Manager Forms to digitise their forms and documents improved the customer experience while realising 379 per cent ROI. From enrolment to onboarding to ongoing communication, find out how you can do the same by reducing basket abandonment rates, personalising communications and scaling authoring across channels.
Watch now
Delivering ROI with personalised customer communications.
Learn how experience-driven customer communications can personalise your customer journeys, increase retention and increase Customer Lifetime Value.
