Savings help put more officers on the street
Up to 700 statements per month are now completed via phone and Adobe Sign. With three hours of a police officer’s time saved per case compared with the old procedure, Simon estimates the force saves over 6,000 hours per quarter (25,000 per annum), which is the equivalent of 29 shifts of an officer’s time per quarter.
“With the public sensitive to police presence, the ability to put more full-time officers back on beats is fantastic,” he says. “By bringing technology into the witness statement process, this police force freed up response officers to deal with more serious crimes and respond faster to those who need urgent support.”
Digital efficiencies yield compelling ROI
The Adobe Sign digital workflows have virtually eliminated statement-related administration as well as legacy paper and postage costs. The solution also freed up workspace previously occupied by rows of storage cabinets.
“With the efficiencies of Adobe Sign and the streamlined telephone process, the police force saw more than a 1,500% return on its investment into Adobe Sign. In addition, time savings is 60% more than the cost of running the team,” notes Simon.
In addition to the financial benefits, the highly secure Adobe Sign workflows provide the police force with European Union GDPR data protection compliance. The processes also provide an audit trail of who has looked at, opened and signed a document—valuable for instance should a defence solicitor have any queries. Adobe Sign also scales easily, allowing the police force to handle increasing demand throughout the year.
Ease of use drives Adobe Sign adoption
One major factor in the success of Adobe Sign is its ease of use. Adobe’s onboarding team showed the local police IT team how to install, configure and use Adobe Sign, transferring knowledge to enable them to train the case response team themselves. “Getting the team up-and-running with Adobe Sign was easy,” says Simon. “The solution is so intuitive that the police force can train its staff to use Adobe Sign within minutes. They are able to take telephone statements within the hour.”