Evolution of hospitality

Disruption brings opportunity. No other sector mobilized as quickly or made that more true than hospitality, as it ricocheted from in-person only dining, to virtual experiences in order to survive. So which tactics were a means to survive and which changed the game enough to stick around? Hawksmoor founder Will Beckett rounds up the most valuable lessons from how restaurants went digital and, in doing so, modernized employee, supplier and distribution relationships. 

  • Ways to build customer loyalty and revenue
  • The customer experience tools that matter
  • Innovation takeaways for other sectors

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Host: Tina Daheley, journalist and broadcaster
Guest: Will Beckett, Founder, Hawksmoor