There is a widening gap between the travel and hospitality industry’s current customer experience (CX) capabilities, and their customers new covid driven expectations. With unpredictable travel preferences and new values and habits dictating buying decisions businesses in the industry are battling to maintain their customer’s loyalty, let alone attract new ones.
In this whitepaper we examine:
- The extent to which travel and hospitality businesses’ current CX offerings are lacking.
- The post-Covid customer’s CX expectations.
- How to successfully cross the gap between them and how to take the leap to meet customers new and old on the other side.
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