For Gertrude Hawk Chocolates, brick and mortar shop fronts have always been the sweetest way to connect with their customers. But in the wake of Covid-19, shopping malls have shuttered and with seasonal business a major revenue driver, the chocolate company had act quickly act on a new solution.
Join us for a round table webinar with Melanie Nardozzo, art and marketing director at Gertrude Hawk, Quentin Montalto, COO at ShipperHQ and Aaron Sheehan, Managing Director of eCommerce at Weidenhammer, as they discuss fast tracking all new online chocolate shopping experience in time for Easter, with highlights including:
- Learn how buy-online-pickup-instore recovered a third of sales while keeping staff employed
- Store managers who quickly adapted to a new business model and deliver exceptional customer experiences
- How Gertrude Hawk plans to roll out buy-online-pickup-instore to shops across the country
“Customer expectations are changing, it’s not going to be just transactional any more. This is changing how people interact with websites and the process will become a lot more human”
Learn more from Gertrude Hawk about their history and why this migration was so important to the future of their business.
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