Agile marketing, a responsive approach to people, processes and technology
The only constant in the digital economy is change. As new challenges arise daily, your teams must work in real-time to identify and satisfy customer expectations. On today’s front lines of experience delivery, an agile marketing organisation has become the mandate for delivering better customer experiences, faster.
Learn how CMO Jenny Storms is leading her team at NBC Sports by using data to stay agile.
Aligning talent and resources around your customers
When you move to prioritise the customer, setting up an agile marketing organisation using the following transformational initiatives becomes critical, as opportunities to delight customers in unexpected ways can happen at a moments notice:
Reskilling team members
Providing continued education and training to employees surfaces their full potential as a workforce, accelerating the creation of innovative customer experiences.
Eliminating information silos grows cross-functional cooperation between relevant departments, opening access to data and insights necessary for rapid responses to changing customer behaviours.
Improving MarTech flexibility
Investing in marketing technology empowers teams to test, learn and react to customer data, streamline collaboration on complex workflows and reimagine cross-channel digital engagement.
Build a strong foundation to an agile marketing organisation
Forrester: The Critical Balance of CX and Employee Enablement
Mark Taylor, practice lead at Cognizant Digital Experience and TJ Keitt, principal analyst with Forrester, present findings from new global research that examines the critical intersection between employee enablement and customer experience.
Explore the importance of agile marketing in a digital-first economy
2022 Digital Trends
We interviewed thousands of seasoned professionals to learn how they’re reacting, evolving and succeeding amid signicant disruption and opportunity.
Adobe Puts Content at the Centre of Everything
Adobe’s content hub taps advanced digital features and a robust metadata framework to unleash creativity at scale.
Prepare yourself for new challenges and opportunities
On today’s front lines of experience delivery, creating an agile marketing organisation is one of many challenges your business must be aware of and prepared for, including the following:
The digital economy prioritises the customer, making it imperative for you to establish the right customer experience management strategies and prepare for future disruptions to the status quo.
Growing your business in a world without 3rd party cookies means you must acquire customer data with consent and unify it across channels to deliver consistent and personal experiences.
Marketing and IT teams must align on CXM, with a defined path for MarTech capabilities, data strategies for real-time personalisation and systems integrations which nurture consumer engagement.