How organizations are boosting business agility with digital document processes

On-Demand webinar  | 51 mins | Free of charge

The pandemic has deeply altered how organisations engage with customers and employees. 
A recent commissioned study conducted by Forrester Consulting on behalf of Adobe shows that many key functional processes in Asia Pacific organisations continue to rely heavily on manual, paper-based processes. This lack of digitisation is impeding productivity, slowing down businesses, and increasing security risks – putting an alarming 43% of revenue at risk
Why attend this webinar?
  • Understand the latest APAC findings from Forrester study.
  • Hear from Ted Suen, Chief Information Officer at MTR, on their digital transformation journey and how they are driving business agility in the midst of the pandemic.
  •  Learn how best-in-class organizations are leveraging foundational technology such as digital document processes and e-signatures to move towards a digital-first approach – enabling them to meet customers’ needs, speed up sales cycles and enhance employee experiences.


  Intended audience

  • IT and LOB leads and professionals - involved or interested in improving digital workflows, workforce productivity, employee lifecycle management and sales acceleration.



Sam Higgins

Sam Higgins
Principal Analyst, Forrester.


Sam's professional engagements in the private sector, as well as state and federal government, assist him in addressing the unique technology challenges found in diverse industries such as financial services, healthcare, education, transportation, and mining.

Sam's research focuses on business and IT alignment, CMO and CIO collaboration, and the employee experience for IT teams and technology leaders as well as local and regional adoption of emerging technology and digital transformation. Sam specializes in delivery of advisory to clients in Australia and near-shore English-speaking markets across Asia Pacific.

Tes Suen

Ted Suen
Chief Information Officer
MTR Corporation Limited.


Prof. Ted Suen, MH has over 30 years of solid experiences in Information Technology with expert knowledge in IT outsourcing services and large-scale system integration projects. Ted is the Chief Information Officer of MTR Corporation. In this capacity, he is responsible to formulate the corporate IT strategy, manage the overall MTR corporate IT function, direct the establishment of a stable, reliable and highly effective IT environment to support the business operation and to ensure Information System solutions are in-line with corporate business strategies.

Prior to this position, Ted had held various senior regional management positions in different multi-national corporations, including Managing Director of EDS Hong Kong, Regional Director of Greater China and Korea of IT Outsourcing Services of EDS, Regional Director of Asia Pacific Global Best Shore Services of Hewlett Packard.

Ted graduated from the Australian National University with double degrees in Economics and Science. He also holds a Doctor Degree in Business Administration, Master Degree in Accountancy and Graduate Diploma in Banking & Finance. Ted has been President of the Hong Kong Computer Society since 2017 and is passionate about contributing to the information technology industry and its professional development in Hong Kong, particularly nurturing young talent. He is a Fellow member of the Hong Kong Computer Society and the Hong Kong Institution of Engineers.

Ted received several prestigious IT awards in the last few years, including the 2012 China Top 5 CIO Award, the 2013 China Best Value CIO Award, the 2013 Hong Kong Outstanding Performance IT Award Excellence, the 2013 Hong Kong CIO Award for Large Enterprise, and the 2014 Asia CIO Award.

Michael Stoddart

Michael Stoddart
Director, Strategic Business Development, Asia Pacific, Adobe.

Michael Stoddart has been part of Adobe’s engagement with Asia Pacific for over twenty years – from bringing new products to market, building and leading sales and marketing teams, and advising multinational brands on digital transformation

Michael supports the industry’s rapid adoption of a third wave of business capability, one that is being enabled by new data, process and content technology.

Michael is a spokesperson and thought leader for Adobe, at both its own marketing and creative events, as well as within various industry communities and activities.

Attend the webinar now