Customer Account Management

Centralise order information for customer service from all sales and fulfilment channels.

Same great buying experience. No matter the audience.

Just because you sell to different audiences doesn’t mean you need multiple systems to run your online shops. With a unified commerce solution, you can manage all content and products in one place, whether you own more than one brand, sell in several countries or use different business models.

Set various pricing structures, show different products to different audiences or customise checkout and fulfilment options. The choice is yours. Whether your audience is B2B, B2C or somewhere in between, a multi-brand solution can help you to keep it all together without switching platforms, hiring or training additional staff or bouncing between partners.

Real-Time Order Data
Give your customer service representatives the real-time order data they need to communicate effectively with customers — on the phone, through messages or in-store. Your data and processes stay aligned across all sales channels.

Merchandising
Encourage higher sales by using a full set of merchandising and content management features to create compelling sites — with the capability to provide more in-depth information for B2B buyers.

Customer Segmentation
Target different buyers with different product recommendations, promotions and content. Engage every customer and keep them coming back by making them feel like they’re the only one.

Customisation
Personalise the buying experience with customised catalogues and price lists and customise fulfilment to accommodate individual and bulk deliveries. With so many options, all that’s left to do is choose which work best for you and your customers.

Global Expansion
Support local currencies, payment methods and languages with the vast Magento global ecosystem. From over 150 language packs to local system integrators and regional extensions, you can integrate almost any local business or customised system, without blowing your budget.