Customer experience is mission critical.
Customer experience isn’t a nice-to-have. It’s critical to your business, which makes it a top priority for IT. You drive the transformation that makes the best customer experience a reality. We can help.
Innovative customer experiences require an innovative tech stack.
Experience is good for business.
Winning enterprises focus their digital transformation on customer experience and the results speak for themselves — (A Forrester study commissioned by Adobe found) 242% ROI, $1,656 NPV per employee, 25% increase in conversion rates. Simply put, customer experience pays.
How We Help
Purpose-built CXM technology.
Customer experience management (CXM) is bigger than CRM, CDP, customer engagement or any legacy category. Our technology is not re-purposed from some other use case. It is built intentionally for CXM and always will be.
Real-time customer profiles.
With data in silos, you can’t get a clear picture of your customer. With Adobe Experience Platform, you can stitch together all your data into a real-time customer profile that is enhanced by continuous intelligence to enable truly personalised experiences.
Agility through extensibility.
You need to work faster and with less. Our APIs and commitment to open source tech allow your developers freedom to build what they need without relying on expensive systems integrators.
Continuous intelligence for customer experience.
To make the best decisions in real time, you need continuous intelligence. With Adobe Sensei, we provide powerful artificial intelligence trained specifically for CXM. Or train your own models to innovate faster.
Privacy, compliance and security by design.
Every technology is a tradeoff — innovation for risk. But with privacy and security-related features built in, we help you comply with regulations like GDPR and mitigate the risk that comes with pushing to the bleeding edge.
High performance and global scale.
Customer experience uptime matters. With data centres around the world and an investment in edge technology, we enable fast, reliable performance whether you’re handling petabytes or exabytes of data.
We lead the industry in customer experience.
Customer experience requires a wide variety of technologies and according to the analyst communities, we are leaders in them all.
“We’d rather invest resources in designing new products than managing an on-premises environment. Working within the cloud environment with Adobe Experience Manager allows us to focus on our core competencies and scale more efficiently.”
Sherri Wood, IT Director, Silicon Labs
Silicon Labs uses Adobe to democratize control over content assets at a global scale and to gain greater insights about their customers. This allows IT teams to focus on bigger problems, but ensures they are still in the loop when marketers take action.