B2B brands must understand their buyers and deliver content tailored to their industry, role, and preferences. Adobe empowers B2B marketers to deliver relevant experiences at scale to increase customer acquisition, cross-sells, upsells, and renewals.
Get a complete picture of your buyers and their unique journeys for greater precision across B2B marketing and sales. With unified 360-degree profiles and deep AI analysis across individuals, accounts, and opportunities, teams can unlock critical insights, generate buying groups, predict buyer interest, and create accurate segments for activation. Real-time alerts notify sales reps to take action and deliver summaries that let them engage more intelligently. Advanced every-touch attribution gives everyone the insight they need to optimize revenue at every touchpoint.
Deliver high-quality, on-brand content across every stage of the buying journey with a single, AI-powered solution that connects planning and creation to activation and performance. Purpose-built for marketing and creative teams, a modern content supply chain enables teams to deliver tailored content at the scale, speed, and consistency needed to fuel memorable campaigns and sales motions.
Adobe gives your teams a unified solution to manage all lead and account marketing. We make it easy to engage new leads and existing accounts by helping your teams identify target buying groups and tailor journeys across sales motions — incorporating marketing into the entire sales process. A variety of AI tools help you scale personalization, including AI Agents that help automate new campaign launches and generative AI that can personalize emails and chat dialogues to each persona. Customizable lead scoring and engagement tracking deliver win-ready leads to sales teams, letting them move quickly and efficiently.
Increase sales with innovative web and ecommerce tools.
Boost B2B discovery and purchasing with faster, more engaging self-service commerce experiences on the channels your buyers prefer. Centralized global management lets you deploy and manage localized storefronts from one interface while user-friendly publishing tools let anyone on your team update content as needed. Personalized self-service sales portals offer your buyers custom catalogs, pricing, order history, payment options and more. They also give you personalized onboarding and education paths, ensuring customer empowerment and success.
Discover how customers are achieving success with B2B marketing using Adobe.
“We’ve wanted to do this for a long time. We’ve had the vision of uniting the company and creating intuitive, easy customer experiences, but we haven’t had the mechanism to change it…until now.”
Monica Koedel, Senior Director, Digital Customer Experience Cisco Read Cisco’s story
Adobe’s B2B orchestration stack helps enterprise teams drive pipeline and revenue by aligning data, content, and journeys around how real buying happens — across groups, roles, and channels.
Instead of focusing on individual leads or disconnected campaigns, Adobe’s solution supports full buying group engagement across the customer lifecycle. It replaces traditional lead-based handoffs with coordinated, account-aware experiences that reflect how enterprise decisions are made.
Here’s how it works:
Marketo Engage captures, scores, and nurtures leads at scale — using AI and automation to personalize journeys across channels and roles.
Adobe Journey Optimizer B2B Edition orchestrates those journeys in real time — assigning contacts to buying group roles and triggering campaigns based on group behavior and completeness.
Real-Time CDP B2B Edition unifies person and account data from multiple systems — resolving identities and activating governed audiences.
Customer Journey Analytics B2B Edition provides shared visibility into every interaction — helping teams spot friction, track performance, and prioritize accounts.
Together, these tools form a connected system that helps marketing, sales, and operations teams work from the same data, follow the same signals, and act as one — across accounts, roles, and funnel stages.
Traditional lead management focuses on scoring individuals. Adobe replaces this with buying group orchestration. With Marketo Engage and Journey Optimizer B2B, marketing and sales teams coordinate around complete, high-intent buying groups — using real-time insights, role-aware journeys, and AI-generated summaries to improve conversion and eliminate cold handoffs.
MQBGs are Adobe’s evolution of the MQL. Instead of scoring individuals or entire accounts in isolation, MQBGs track the completeness and engagement of buying groups — assigning roles like decision-maker or technical evaluator, detecting gaps, and signaling sales readiness. MQBGs provide a far more accurate and actionable view of purchase intent.
These products are modular but tightly integrated through Adobe Experience Platform.
Account-based marketing (ABM) focuses on targeting high-value accounts. Account-based orchestration (ABO) goes further by syncing sales, marketing, and service actions across every stage of the account lifecycle — powered by real-time buying signals, unified data, and AI-triggered journeys.
Real-Time CDP B2B Edition acts as the foundation for audience resolution, segmentation, and activation. It unifies CRM, MAP, and third-party intent data to enrich profiles, identify buying groups, and push governed audiences into orchestrated journeys and campaigns.
Marketo Engage syncs engagement data directly into CRMs, ensuring sales and marketing operate from the same source of truth. Customer Journey Analytics visualizes account journeys in real time, showing exactly which actions drive revenue and where momentum stalls.
Enterprise teams using Adobe’s B2B marketing stack have reported:
36x increase in campaign execution speed
25% lift in lead-to-opportunity conversion
16:1 ROI on re-engagement programs
222% increase in sales opportunities when buying group engagement is activated
Customer Journey Analytics provides real-time, omnichannel visibility into every touchpoint — including marketing, sales, product usage, and support. It surfaces bottlenecks, highlights influence patterns within buying groups, and gives all teams a shared understanding of what’s driving pipeline and revenue.
title
B2B CX orchestration
CardDescription
Unify B2B data, content, and journeys to generate leads and engage buying groups with experiences targeted to role, industry, and interest.
cardDate
2025-01-09
cardImage
primaryTag
caas:content-type/solution
Tags
caas:content-type/solution, caas:cta/learn-more
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