B2B Data and Insights Solution
Make data and actionable insights the catalyst of revenue growth.
Go-to-market teams often lack a holistic view of accounts and buying groups across the customer lifecycle. With Adobe, you can manage and analyze online and offline customer data to help optimize customer experiences and drive revenue growth.
Better customer relationships begin with better data and on-demand intelligence.
Centralize fragmented B2B data.
Quality data is the foundation for effective account planning and engagement. Create complete account profiles by combining first- and third-party data with customer records.
- Unify real-time profiles. Centralize known and pseudonymous customer data in real time to establish account and individual profiles.
- Manage business audiences. Intelligently create account lists using propensity scoring that predicts likelihood to convert and augment them with additional lists from third parties.
- Activate new B2B audiences. Personalize campaigns by activating B2B customer profiles and partner data using an AI Assistant to increase messaging relevance.
Enhance experiences through deep account-based analysis and insights.
Marketing and sales need to know where accounts and buying groups are in their journeys to inform the next best action. Connect marketing efforts to revenue by generating behavioral insights on decision makers within target accounts across channels, campaigns, and content.
- Understand the complete account journey. Analyze and map a complete view of the customer journey and lifecycle at the individual, buying group, account, and opportunity level through rich, adaptable visualizations, AI-supported workflows, and self-serve reporting capabilities.
- Generate insights through Agentic AI. Transform your growing amount of customer experience data into enhanced intelligence using generative AI and machine learning (ML) for segmentation, attribution, propensity modeling, and queries.
- Connect cross-channel customer data. Analyze integrated marketing and sales efforts across campaigns, channels, devices, and content to build a complete, cohesive, data-driven view that improves customer experience.
Measure campaign, channel, and content impact on ROI.
Move beyond traditional attribution models by using AI to assess the value of every touchpoint. This gives your marketing teams deeper insights and allows them focus resources on the optimal mix of marketing channels.
- Track every interaction. Leverage native integrations to aggregate and account for every buyer interaction — both online and offline — across marketing and sales, from first touch to closed/won.
- Identify critical touchpoints. Use pre-built attribution AI to determine which touchpoints have the most impact and are critical to winning deals.
- Deliver enterprise-wide insight. Improve your attribution reporting with role-based dashboards and deep data exploration through ad-hoc analysis.
Data and insights are powered by these Adobe products.
“I’ve always had a vision of looking at marketing data more holistically from an account perspective — not an easy task when dealing with global clients and organizations. Adobe solutions work together to help us connect teams and find more proactive ways to work with clients.”
Karen Hopkins, Global CMO,
EY
Read EY’s story
