You’ve invested time and effort into building a strong web and mobile experience. You’ve earned users’ trust and they’ve opted to receive push notifications. Your brand now has a direct line to reach your audience across devices at a moment’s notice. But just because you have a new channel to engage your audience doesn’t mean they’re primed to respond.
Push notifications can be a great way to connect with users, but it can be too easy to overuse them or send the wrong messages to the wrong people at the wrong time. Effective push notification marketing requires a thoughtful strategy that balances timing, content and context to inspire users to act.
In this post, we’ll explore the key elements of a successful push notification marketing strategy.
How to write effective push notifications.
Compelling writing for marketing takes a balance of art and science. And crafting effective push notifications is no different. Not only do you have to make a strong case for why users should opt in to receive your messages, you also need to make sure those messages are interesting, on-brand and tied to a clear call to action when they appear on someone’s screen.
Here are a few tips for writing push notifications that will keep users coming back for more.
- Craft your message for your target audience. Today, everyone is a savvy consumer of marketing content, so generic messaging isn’t going to cut it. Apply what you know about your users to craft relevant, specific and timely messages based on their behaviour, customer journey stage, interests and location.
- Be transparent about how many notifications users will receive and how frequently. Setting upfront expectations can put users’ minds at ease. If they know they’re only going to receive a couple of messages a week, they’ll be more likely to opt in than if they’re bracing for multiple notifications a day. If you plan to use geotargeted notifications, alert people that notifications will happen when they visit specific locations.
- Convey the benefits of receiving push notifications. Before opting into push notifications, people want to know what’s in it for them. Give users a reason to say yes by offering exclusive access to deals or limited-edition products, geotargeted alerts and offers or just-in-time tips and information to help them make the most of their relationship with your brand.
- Keep the copy short and informative. While your headline can be more playful to capture someone’s interest, the rest of your notification content should get straight to the point. Focus on key information, then tell the user what action you’d like them to take next on their journey with your brand.
- Include a catchy headline in your notifications to grab attention. Whether you’re pushing notifications on desktop or mobile, your brand competes for users’ attention. Your push notification headlines must be intriguing, succinct and relevant to draw people in and give their full attention to your message.
A well-considered push notification marketing strategy can help you to reach your audience compellingly and efficiently, which drives repeat purchases and brand loyalty.
Defining clear objectives.
A strong push notification strategy starts with clearly defined goals. Without specific, measurable, achievable, relevant and time-bound (SMART) objectives, your campaigns will lack direction and be challenging to evaluate. Marketers need to establish a clear purpose for each campaign to ensure that it supports broader business goals.
Is the goal to boost sales, increase daily active users, re-engage inactive customers or deliver timely updates and collect feedback? Vague goals like “increase engagement” don’t provide enough focus. Instead, set specific targets such as “increase abandoned basket conversions by 15% next quarter.”
Requesting permission.
With growing data privacy concerns, securing explicit user consent is both a legal requirement and a strategic priority. Regulations like General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) mandate transparency and user control. Instead of a generic “Allow Notifications?” prompt, use a push primer — an in-app message highlighting the value of opting in, such as exclusive offers or personalised alerts. Ask for permission after a positive interaction, not at app launch.
Building trust starts well before the opt-in screen. Users are more likely to say yes if your brand:
- Consistently delivers relevant content or exclusive benefits
- Respects communication preferences across email, SMS and social
- Clearly outlines how data will be used
- Focuses on engaging and supporting users, not just selling
Continue to build trust after opt-in. Clearly explain the notifications users will receive and how their data will be used. Provide easy access to notification settings and a simple opt-out process. As platforms evolve, staying transparent and user-centric is essential.
Crafting effective CTAs.
Push notifications are about driving action, starting with a strong, well-timed call to action (CTA). Your CTAs must deliver clear value, tailored to user behaviour and context.
- Promote relevant offers.
The more you understand your users, the more tailored and effective your CTAs can be. Leverage behavioural signals, purchase history and location to surface offers that feel personal and timely. For instance, if a user recently bought a coffee from your cafe, offer a discount on their next visit when they’re nearby. If they abandoned their basket, a time-sensitive reminder with a small incentive can prompt them to complete the purchase. - Focus on user benefits.
Users are selective. Your CTA should highlight what they’ll gain — save time or money, unlock exclusive content, learn something new or solve a problem. Make the benefit obvious and actionable to drive higher engagement and click-through. - Deliver CTAs at the right moment.
Timing is everything. Use real-time signals from product and marketing platforms to avoid interrupting users at the wrong time. If someone just purchased a blender, skip the upsell on another model. Instead, send a follow-up notification with accessories, recipes or care tips that enhance their experience and encourage brand loyalty. - Align CTAs with user journey stages.
Match your messaging to where the user is in their journey. New users may need onboarding tips or first-time offers, while loyal customers may respond better to VIP benefits, re-engagement offers or product updates. A well-placed CTA can guide users forward, no matter their stage. - Create urgency.
CTAs with time-sensitive language like “Ends tonight,” “Limited spots” or “Last chance” can increase conversions, but only if they’re authentic. Overusing urgency or using misleading language can erode trust and increase opt-outs over time.
Segmenting your audience.
Personalisation drives performance and segmentation is the key to making it happen. By grouping users based on behaviour, preferences or demographics, you can send push notifications that feel timely, relevant and valuable. Whether it’s recommending a product based on past purchases or sharing content aligned with user interests, targeted messaging increases the likelihood of engagement.
You can also segment by contextual factors like time zone, IP location or geofencing to ensure notifications arrive at the right moment and place. For example, send a midday discount offer when a user is near a shop or trigger a reminder in their local time zone to avoid late-night disruptions. Smarter segmentation leads to better user experiences and stronger campaign results.
Sending notifications at the right time.
Timing can make or break a push notification's success. While the best time depends on your audience and product, general trends suggest higher engagement during mid-morning (10am-11am) and early evening (5pm-7pm), when users are more likely to check their devices.
However, the most effective approach is to leverage user behaviour and time zone data to send notifications when individuals are most active. For example, trigger notifications after meaningful in-app activity or at moments of high purchase intent. Avoid sending messages too early, late or frequently, as poorly timed notifications can lead to uninstallations or opt-outs.
Real-time relevance is also key. To increase impact, trigger messages based on users' actions in your app or website. Don’t underestimate the power of a well-timed “last chance” reminder to drive urgency and conversions for time-sensitive promotions or seasonal drops.
Using location data.
Location-based push notifications are a powerful way to personalise engagement, whether your brand operates physical shops or serves customers across different regions.
For example, if your online store sells clothing in multiple countries, you can use location data to promote region-specific products or limited time offers only available in certain markets.
If you have brick-and-mortar locations, you can take it further by triggering notifications when users are nearby. An ice cream chain, for instance, could send a message to app users within a one-mile radius when a new flavour launches or a local event is underway, driving timely, local foot traffic.
Engaging new users.
First impressions matter. Push notifications are a powerful way to welcome new users and build immediate rapport. Use your welcome message to reinforce your brand personality and deliver instant value, whether it’s a personalised discount, access to premium content or a helpful guide to get started.
Even for existing customers, a unique message triggered by their push notification opt-in can reignite interest. While time-sensitive offers are still effective, don’t overlook the value of highlighting features that support long-term engagement. Show users how to explore your app more deeply — from referral programmes and rewards to saved lists, usage tips or upgrade paths. These early nudges can drive meaningful actions that build loyalty from day one.
Notifying users of abandoned shopping baskets.
Abandoned baskets are a common hurdle in ecommerce, often caused by distractions, comparison shopping or uncertainty.
Push notifications can re-engage users by reminding them of items left behind. Sometimes, a simple nudge is enough. Other times, adding an incentive like free delivery, a discount code or flexible payment options can help to close the sale.
Tracking KPIs to measure push notification success.
A data-driven approach is essential to understanding and improving the performance of your push notification strategy. Tracking the right key performance indicators (KPIs) allows you to measure impact, identify drop-off points and optimise campaigns for better results over time.
Here are the core metrics to monitor:
- Opt-in/opt-out rates gauge how many users choose to receive or disable notifications. A high opt-in rate signals trust and perceived value, while opt-out spikes may indicate overuse or irrelevant content.
- Delivery rate measures how many notifications were successfully sent and delivered to users' devices. A low delivery rate may point toward technical issues or invalid tokens.
- View rate shows how many notifications users see. This helps assess message visibility and timing.
- Open rate indicates how many users tapped or interacted with a notification. This reflects message relevance and effectiveness.
- Conversion rate tracks how many users completed a desired action — for example, purchase or signup — after clicking a notification. This is a key indicator of business impact.
- ROI helps quantify the direct financial return from push notification campaigns, tying engagement to outcomes.
- Rising app uninstall rate may signal overuse, poor timing or irrelevant messaging.
By regularly reviewing these metrics and running A/B tests, you can continuously refine your targeting, content and timing to improve push notification performance.
Building your push notification strategy.
Push notifications are a powerful tool for driving engagement, repeat purchases and brand loyalty. A thoughtful strategy ensures your messages are timely, relevant and aligned with user behaviour.
Start by analysing customer data to identify when and where your audience will most likely engage. This helps you tailor both timing and content for maximum impact. Tools like Adobe Journey Optimizer simplify the process, allowing you to manage personalised, omnichannel campaigns at scale, all from one platform.
Learn how Journey Optimizer can help you to build a high-performing push notification strategy.
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