Focusing on improving content for customers
Grundfos now creates all content in DITA format. The company developed a built-in migration tool to help convert all existing FrameMaker files into DITA so that content can be added to the CCMS and reuse across documents. Writers love working with the web editor in Adobe Experience Manager Guides, which makes it simple for people to create and edit files online.
“I’m a big advocate for cloud-based authoring, especially for a dispersed team like ours,” says Bo Jensen. “Writers can create, update and review content from anywhere and edits are automatically applied to every system inside the company. It makes it much easier to collaborate and share work with not only other writers, but other departments.”
Working in DITA format, technical writers don’t need to worry about layout, style or design. With a click of a button, the fast DITA-OT rendering engine in Adobe Experience Manager Guides turns content into DITA Merge XML files. These DITA Merge XML files can be turned into any type of output based on pre-designed stylesheets, from PDF files to HTML content and more.
“By removing layout and design decisions, writers can focus on improving content and creating more accurate and valuable information for customers,” says Bo Jensen. “We have more than 777,000 individual topics so far, with more created all the time. Writers can reuse topics across document types or product lines. This improves consistency, but it also further saves times for writers as they spend less time copying or rewriting content.”
Updates are much easier and faster, as writers can quickly edit individual topics. If the topic is shared across multiple documents, updates can be automatically applied to each.
This also leads to faster translations. When topics are updated, writers can send just the updated sections for translation. While writers previously expected translation turnaround times of up to seven weeks, now updates are returned in an hour.
“With more reuse, easy updates and fast translation, we are achieving a much faster time to market,” says Bo Jensen. “We can deliver documentation for new products or fix errors as soon as they’re spotted. Adobe Experience Manager Guides allows us to be much faster with documentation today.”