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For additional survey data, read the full Forrester report here.
Sapna Maheshwari and Michael Corkery, “Customers Still Like to Shop in Person, Even if they Get Only to the Kerb,” New York Times. October, 9, 2020
“Expanding the possibilities for healthcare,” Mayo Clinic HealthLetter, November 2020.
“Telehealth Guidance by State during COVID-19,” American Psychological Association Services. 7 November2020.