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ADOBE CUSTOMER JOURNEY ANALYTICS

Adobe Customer Journey Analytics package pricing.

Customer Journey Analytics offers a core package with the features you need to build a unified, real-time customer journey, accessible to all customer experience teams.

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See what you get with Customer Journey Analytics.

Built on the powerful Adobe Experience Platform, Customer Journey Analytics gives you tools and features you can’t get with other packages. Our core package comes with everything you find below. What more could you ask for?

Core Analysis

Features

Customer Journey Analytics

Omnichannel Datasets

Data Views

Metrics, Dimensions

Unlimited

Data Ingestion & Data Lake (Launch & SDKs, data source connectors, data lake persistence/egress)

XDM & Data Preparation

Report (Templates)

Filters

User Seats

Unlimited

Usage (row) Reporting

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Freeform Analysis

Features

Customer Journey Analytics

Analysis Workspace

Freeform Tables

Quick Insights

Ad Hoc Analysis

Unlimited Segmentation, Metric Creation

Query Service (Ad Hoc SQL exploration)

Anomaly Detection

Unlimited Dimensional Breakdown

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Channel Analysis

Features

Customer Journey Analytics

Web

Mobile App

Voice

OTT

Streaming

Off-line Channels (call centre, CRM, chat, point-of-sale, look-up)

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Audience Segmentation

Features

Customer Journey Analytics

Identity (field-based stitching)

Unlimited Filter creation

Audience Publishing

Cross-channel Sequential Segmentation

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Attribution

Features

Customer Journey Analytics

9 Rules-based Models (first-touch, last-touch, etc)

Customised Lookback Window

Algorithmic Attribution

Attribution on any conversion event

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Journey Analysis

Features

Customer Journey Analytics

Fall-out

Flow (pathing)

Cohort Analysis

Retention

Churn

Latency

Customised Dimension

Add or Create Segments

Line/Trending

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Data Transformation

Features

Customer Journey Analytics

Calculated Metrics

Substrings (classification rule builder)

Cross-channel Analytics

Binding dimensions and metrics

Data Views

Lookup Datasets

Customised Sessionisation

Data Prep

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Privacy and Governance

Features

Customer Journey Analytics

Privacy Controls

Regional Data Centres

Data Repair API

HIPPA Compliance

IP Obfuscation

GDPR Deletion

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Data Democratisation

Features

Customer Journey Analytics

Shared Projects (Reports)

Scheduled Reports

Project Curation (limiting metrics/dimensions shared)

Annotations

Report Builder (excel plug-in)

Share links

Permissions/Roles

Analytics Dashboards (mobile app)

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Data Integrations

Features

Customer Journey Analytics

Data Connectors

Profiles

Experimentation Panel

3rd Party Integrations

Adobe Experience Platform Launch Extensions

Audience Publishing to Unified Profile

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Customer Journey Analytics Add-on’s

Features

Customer Journey Analytics

Product Analytics

Mix Modeller

Healthcare Shield

Privacy & Security Shield

Streaming Media - Concurrent Viewer, Average Minute Audience and Playback Time Spent Media Panels

Data Distiller

Real-time CDP Connections

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See Adobe Customer Journey Analytics pricing and packaging.

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Choose the best Adobe Customer Journey Analytics pricing and package solution for your business.

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2022-10-17

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