https://main--bacom--adobecom.hlx.page/fragments/products/promos/summit-2024/summit-2025-promoid-5wyl7trb-product-pages

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https://main--bacom--adobecom.hlx.page/assets/videos/products/journey-optimizer/media_16d0e740c6202d66e2533fcff7c07e8058b4b10b8.mp4#_autoplay1 | A customer receiving a personalised travel offer

ADOBE JOURNEY OPTIMIZER

Engage every customer. Any moment. Any channel.

Adobe Journey Optimizer lets you orchestrate and deliver personalised customer engagement across all channels — including email, web, app, mobile and in-person — in the moments that matter to the customer.

Watch overview

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Looking to manage B2B journeys? Go to Adobe Journey Optimizer B2B Edition

Explore the capabilities of Adobe Journey Optimizer.

Consumers are inundated with marketing — a lot of which gets tuned out. Journey Optimizer lets you cut through the clutter with embedded AI, dynamic content capabilities and end-to-end journey orchestration so you can anticipate and meet your customers’ needs.

  1. Unified profiles & audiences
  2. Journey orchestration
  3. Messages & content
  4. Intelligent optimisation
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Search history and a real-estate ad targeting a potential customer

Profiles and audiences built from every touchpoint — ready for personalised engagement.

Understand every customer as an individual with ready-to-engage, unified profiles that connect data from all your sources. These can be instantly activated for real-time customer journeys and batch marketing campaigns while also controlling for audience overlap.

  • Bring together customer attributes and events from across online, off-line and pseudonymous sources into unified, activation-ready customer profiles.
  • Effortlessly create, manage, rank and enrich audiences using a visual, no-code, canvas-based workflow.
  • Respect and protect your customers with enterprise-level data privacy and governance tools.

Go to profiles and audiences

An automated workflow splitting the customer journey based on defined conditions

Real-time omnichannel journeys for instant impact.

Engage your customers on any channel in just the right moments based on real-time customer profiles and signals. Quickly and easily build multi-step journeys that trigger a sequence of interactions, offers and messages.

  • Use customer actions and business events as triggers to provide in-context engagement and next-best actions that advance customers along the journey.
  • Visualise and monitor in real time how customers are moving through journeys.
  • Deliver audience-based messages across any channel native to Journey Optimizer, including inbound channels like web and mobile in-app.

Go to journey orchestration

Simple email builder interface and healthcare offer

Personalised content that connects with your customers.

Give your teams a variety of authoring options to create and optimise content for any channel. The natively embedded, centralised asset repository lets them easily access digital assets for faster content creation.

  • Let teams design and produce messages and content how they want — from drag-and-drop visual editing to HTML coding.
  • Manage, find and distribute all the digital assets for cross-channel messaging and content creation from one centralised location.
  • Personalise every messaging element with dynamic content — from subject lines to body copy — ensuring that communications resonate with audiences.

Go to messages and content

AI-powered ad performance analysis for shoe campaign

Intelligent tools to refine the entire customer journey.

Boost customer engagement with precision. Teams can leverage data and AI to determine the next-best offer, test out new offer ideas and quickly apply learnings across the journey — in real-time and at scale.

  • Experiment with and optimise the impact of your customer engagement — from fine-tuning specifics such as subject lines, body copy and imagery to updating strategies like channel mix, journey length and engagement frequency.
  • Determine and initiate the next-best experience for each customer automatically using customer context and built-in intelligence.

Go to intelligent optimisation

Adobe Journey Optimizer channels

Email marketing

A single tool to deliver batch campaigns and real-time triggered emails.

Mobile engagement

Send real-time in-app messages, push notifications and SMS/MMS experiences.

Web personalisation

Visually edit web content, create in-browser messages and continuously optimise your site.

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Driving results for some of the world’s biggest companies.

Learn more about Adobe Journey Optimizer.

Content as a Service v3 - Learn more about AJO - Tuesday, 1 October 2024 at 16.52

Amplify engagement with native Adobe integrations.

Journey Optimizer + Adobe Real-Time CDP

Merge cross-channel data into real-time customer profiles ready for activation in Journey Optimizer.

Learn more

Journey Optimizer + Adobe Customer Journey Analytics

Get a deep understanding of how your campaigns and journeys are performing with granular omnichannel analysis.

Learn more

Journey Optimizer + Adobe Experience Manager Assets

Streamline asset management and maintain campaign consistency with a centralised repository for every digital asset.

Learn more

Questions? We have answers.

What is Adobe Journey Optimizer?

Adobe Journey Optimizer is an agile, scalable application built on the Adobe Experience Platform for orchestrating and delivering personalised, connected customer journeys across any app, device, screen or channel. It lets brands optimise and personalise experiences across the entire customer journey — whether it's a brand-initiated engagement like weekly promotional emails or personalised real-time interactions, such as providing customers with contextual information as they engage with products or services they've purchased from your business.

Brands can use this single application to put consumers at the heart of the customer journey, whether orchestrating individual campaigns or intelligently managing the entire customer journey.

Who is Adobe Journey Optimizer built for?
Adobe Journey Optimizer provides a single application to boost collaboration across multiple marketing and customer engagement teams. From marketing operations to CX teams, channel specialists (e.g., email marketers, mobile and web developers), growth marketers, journey managers, integrated marketing and campaign strategy. Many adjacent teams such as data analytics and data science teams also interact with Adobe Journey Optimizer, however, it is designed to be marketer friendly.
What does Adobe Journey Optimizer do?
Adobe Journey Optimizer allows you to create, manage and deliver real-time customer engagement across any channel. To do so, the application provides a strong data foundation with unified profiles and audiences, message design and content capabilities, an omnichannel journey orchestration canvas and intelligent optimisation tools such as built-in decisioning and experimentation. Adobe Journey Optimizer is infused with AI from on-brand content and variant generation to message send time, experimentation and product knowledge to make marketers more efficient in executing customer engagement strategies.
What is customer journey orchestration?
Customer journey orchestration is the process of co-ordinating omnichannel customer experiences in real-time to drive brand engagement. Orchestration engines can be used with data resources to identify the next actions a user is likely to take, map them out and ensure all interactions are personalised appropriately.
How do I implement Adobe Journey Optimizer?
Adobe offers Adobe Professional Services to provide complete consultation, architecture and implementation services, getting you up and running with valuable use cases quickly. Adobe Professional Services ensures that you maximise the impact of your investment and helps to bring your customer and marketer experience visions to life.