Ease of use powers success
Comviva sells more than 100 products, including the Ngage enterprise messaging platform, the MobiLytix™ suite of customer value management tools and mobiquity® mobile financial solutions. A key enabler of Comviva’s success is its ability to communicate the features, benefits and value of its applications to its clients and their customers.
“The relationship between a customer and the application is the biggest driver of our success. If people have questions, answers should be easy to find,” Vibhute says. “Comviva has trusted Adobe Technical Communication Suite for years to produce user manuals, onboarding guides and self-help tools that enhance usability for our clients and their customers.
Comviva publishes documentation using Adobe Technical Communication Suite solutions including Adobe Acrobat, RoboHelp and Captivate. Subject matter experts create content in Microsoft Word or PowerPoint. With a single click, they use Adobe Acrobat to convert those files to PDF for shared reviews, printing or electronic distribution.
With Adobe RoboHelp, Comviva can quickly publish content online, easily generating content in HTML5 and CHM.
“We added screen-level and context-sensitive content with Adobe RoboHelp so clients can access the relevant information,” Vibhute says. “Today, Comviva requires all major product releases to include online help powered by Adobe RoboHelp. Fast access to online help has reduced the volume of customer support tickets related to basic troubleshooting by 15% with GUI configurations.”
Adobe RoboHelp also simplifies multi-language product support. Comviva simply sends source files to third-party translators. Translated source files are then easily added to RoboHelp for use by Comviva’s international client base.