REPORT
Deliver citizen-centric digital experiences.
Customers expect all interactions to be digitally enabled for the time, place and channel of their choosing. Done right, digital interactions are an opportunity for governments to delight, add value and strengthen the relationship with citizens.
Read the study to learn government’s top priorities for digital CX in the next 12 months:
- Make it easier for citizens to use services
- Improve the understanding of customer needs
- Make internal employee processes simpler
- Modernise IT systems to support digital technologies
Fill in the form to download the latest Forrester Consulting study commissioned by Adobe, Perils and Payoffs On The Path To Customer-Centric Digital Government.
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