Announcing the 2023 Adobe Experience Maker Awards finalists
At Adobe, we’re excited to recognize the individuals, teams, and companies using Adobe Experience Cloud to reimagine customer experiences and raise the digital bar.
The Adobe Experience Maker Awards celebrate and showcase innovative, extraordinary, and impactful achievements driving digital transformation and experience-led growth across industries and around the world.
This year we received hundreds of impressive submissions, and today we’re excited to announce our award finalists. These Experience Makers are leaders in their fields, creating personalized customer experiences that deliver seamless customer journeys, exceptional value to all stakeholders, and measurable business growth.
The 2023 Adobe Experience Maker Awards global category finalists
Let’s congratulate the following individuals, companies, and teams across our 12 global award categories.
The Advocate
Recognizes the company that has overcome a significant customer experience challenge by embracing a customer-first approach to digital transformation and elevating their customer experience to new heights.
- Bank of America
- CaixaBank
- TSB Bank
The Ambassador
Recognizes the individual who has gone above and beyond to share their expertise and thought leadership and has demonstrated a willingness to help their peers succeed in their customer experience management and work management transformation initiatives.
- Darshil Shah, Deloitte Touche Tohmatsu India LLP
- Brooke Bartos, EngageSmart
- Monique Evans, Stanley Black & Decker
The Analyzer
Recognizes the company that has mastered the art and science of data-driven decision-making to create optimized customer journeys and drive significant business impact with real-time insights.
- Malaysia Aviation Group
- Mandai Wildlife Group
- TSB Bank
The Architect
Recognizes the company that has unified their content and marketing strategy to streamline the digital customer journey — delivering personalized, relevant content to the right audience at the right time to achieve measurable impact and lift business results.
- HDFC Life
- NFL (nominated by Verticurl)
- Travel Oregon
The Changemaker
Recognizes the company (nonprofit, small- or medium-sized business, or corporation) that has innovated to drive quantifiable social or environmental impact for their customers or stakeholders.
- Etihad Airways
- Lloyds Banking Group
- National Center for Missing & Exploited Children
The Collaborator
Recognizes the company that demonstrated the ability to plan, execute, measure, and optimize work management to create a high-performing culture and deliver exceptional value for all stakeholders.
- IBM
- Northwell Health
- NTT
The Disruptor
Recognizes the company that has reimagined the commerce experience for B2C and B2B customers by driving growth across multiple sales channels, brands, and geographies.
- Asprey
- Nahdi Medical Company (nominated by SQLI Digital Experience)
- Sling TV
The Engager
Recognizes the company that has transformed how pipeline is created by engaging and nurturing customers through every stage of the customer journey to drive measurable growth in concert with sales.
- EngageSmart
- Planon Software (nominated by Chapman Bright)
- Sunbelt Rentals (nominated by Perficient)
The Illuminator
Recognizes the company, individual, or team showing great resilience, rising above unprecedented circumstances, and finding ways to turn challenging situations into inspiring and exceptional customer experiences.
- Fiserv
- OneOcean
- Parques Reunidos
The Magnifier
Recognizes the company that has harnessed the power of multiple solutions to maximize delivery of exceptional customer experiences and drive measurable business impact.
- HESTA (nominated by Helium)
- Tabcorp
- TSB Bank
The Maverick*
Recognizes the company or individual pushing the boundaries of innovation in customer experience, work management, marketing, advertising, or commerce through bold, out-of-the-box thinking.
- LeMieux (nominated by Tom&Co Ltd.)
- Tabcorp
- The Warehouse Group (nominated by Helium)
The Transformer
Recognizes the company that has driven innovation across people, processes, and technology to achieve a game-changing customer experience or work management transformation, leading to significant improvements in business results.
- MLB
- ServiceNow
- The Warehouse Group (nominated by Helium)
The 2023 Adobe Experience Maker Awards regional category finalists
We are also excited to announce the finalists for our three regional award categories for the Americas, Asia-Pacific (APAC), Europe, the Middle East, and Africa (EMEA), and Japan.
The Experience Maker Executive of the Year
Recognizes the visionary leader who has driven digital transformation across their organization and delivered advances in customer experience to achieve significant business impact.
AMERICAS
- Mark Pelletier, AAA Northeast
- Nicole West, Chipotle Mexican Grill
- Raghu Vasu, U.S. Bank
APAC
- Nishchai Nevrekar, Pidilite (nominated by Brainvire Infotech Inc.)
- Punnic Jotinujit, The Mall Group
- Darren Gunton, Total Tools (nominated by Balance Internet)
EMEA
- Aidan Connor, Asprey
- Jill Ashley Brandt, Covento
- Oscar Garcia Oltra, Parques Reunidos
JAPAN
- Naoya Amamoto, DNP Communication Design Co., Ltd.
- Makoto Toyoda, Sony (nominated by Deloitte Tohmatsu Consulting LLC)
- Hiroko Ohmura, YAMAHA CORPORATION
The Experience Maker of the Year
Recognizes the individual who has applied their knowledge of best practices and expertise in marketing, advertising, or commerce solutions to create exceptional customer experiences and deliver significant business impact for their team and company.
AMERICAS
- Benjamin Meck, CVS Health (nominated by Bounteous)
- Keith Bartig, The Coca-Cola Company
- Amanda Forte, Vanguard
APAC
- Divyesh Patel, AU Small Finance Bank
- Chris Evans, HESTA (nominated by Helium)
- Shitiz Dogra, IndiGo
EMEA
- Stefano Dalla Grana, DAB Pumps (nominated by Basiliko Srl)
- Arkadiusz Gawryluk, LOT Polish Airlines
- Romain Millet, Millet Mountain Group (nominated by Synolia)
JAPAN
- Shinnosuke Koizumi, Astellas Pharma Inc.
- Shun Kitagawa, Chatwork
- Rormis Yamashita, DIP Corporation
The Experience Maker Team of the Year
Recognizes the team or cross-functional team that has worked collaboratively to overcome organizational obstacles and deliver exceptional customer experiences and business impact by taking innovative approaches to execute their marketing, commerce, or advertising.
AMERICAS
- CVS Health (nominated by Bounteous)
- State of Illinois, Department of Innovation and Technology
- Verizon Business
APAC
- CIMB Bank
- Suncorp
- Tabcorp
EMEA
- CaixaBank
- EY
- Parques Reunidos
JAPAN
- ASICS Corporation
- Otsuka Corporation
- SoftBank Corp.
Watch the Global Awards Gala — streaming live from New York City on June 21
We’re thrilled to be back in person this year to honor our finalists and reveal the winners at an exclusive gala event at the Rainbow Room in New York City, shining a well-deserved spotlight on exceptional Adobe Experience Makers from all over the world.
Join us by tuning into the livestream on June 21 from 8 – 9:30pm ET to cheer on colleagues and get inspired by show-stopping customer experiences. RSVP here.
Congratulations to all our award finalists!