Every time I talk with customers about AI, I'm struck by how quickly the landscape is changing.
Generative AI is redefining how creative work gets done and unlocking tremendous possibilities. The question now isn't whether enterprises should invest in creative AI, but how to make that investment pay off.
Adobe partnered with Futurum Group to find out what it takes. The result is a new report, Redefining Creative Workflows in the AI Era.
The report makes clear that this is no longer just a creative team concern. As content demand continues to grow across channels and formats, the pressure to produce more output faster has become a business-wide challenge. Creative, marketing, operations, and IT are all feeling it. Generative AI has emerged as a powerful response, but the returns depend on more than the tools themselves.
Futurum's 2026 Enterprise Applications Decision Maker survey found that 33% of enterprise buyers now rank generative AI as their number one technology priority, above predictive AI, data integration, and agentic automation. The investment is substantial. But the results don't always match expectations.
Why ROI remains elusive.
The report identifies fragmentation as a primary barrier to realizing the full value of AI investments. When AI gets layered into disconnected tools and siloed processes, individual teams move faster, but the gains rarely compound into business outcomes. Creative AI delivers stronger returns when tools, workflows, governance, and financial controls are centralized within a unified platform.