Centralised workflow

AI Assistant

Get the information you need immediately through a natural language conversational interface. Ask questions or choose a suggested topic to quickly get AI-generated answers based on data insights, product documentation, Adobe Workfront app usage and more.

• Quick answers. Access information using a simple question-and-answer format or commands such as, “Tell me about this project,” “Summarise this document,” “Find a project” or others.
• Detailed insights. Get detailed insights within Workfront, including answers to complex questions and usage insights.
• Actions. Perform actions such as creating projects, tasks or issues, without navigating to different areas of the platform.

Centralised request queues

Improve your project request process and ensure all incoming work is vetted against priorities by consolidating intake channels.

• Request queues. Share user-friendly intake forms across your teams to ensure the business uses the right process for requesting work and captures those requests in one place for evaluation and accountability.
• Automated routeing. Set up system rules so that requests are automatically routed to the right individuals or job role that is best equipped to handle the request.
• AI workflow acceleration. View optimal allocations for team members based on historical and currently assigned work.

Customised forms and briefs

Ensure the right data is captured for every workflow initiative and item in your plan.

• Customised forms. Create customised fields in your request forms to capture all the information needed for project success.
• Default sections. Set permissions on data fields to streamline forms and make them easier to use.

Workflow prioritisation

Stay on top of workflows with a streamlined, intuitive and AI-powered experience designed to help task owners easily manage, prioritise and track their daily tasks.

• Greater task clarity. Know exactly when items are due so you can manage, prioritise and complete them on time. Increase productivity with easier access to project context and the ability to perform tasks quickly.
• Single, focused view. Keep track of all your tasks with a view that eliminates clutter and lets you focus on what’s important.
• Calendar view. Use the calendar view for a visual representation of your tasks and issues each month.
• AI summarisation. Use AI to get summaries of updates, uploaded documents, approvals and other changes to your active projects over a 24-hour, three-day or week-long period.

Resource and capacity management

Ensure the right people and assets are aligned to the right priorities with enterprise‑level capacity planning. Workfront gives operations leaders end‑to‑end visibility from forecast to execution — so teams can confidently plan work, balance workloads and adapt as priorities change.

• Forecasting and availability (coming soon). Know when to take on new work with time‑phased forecasting that shows future capacity across teams, roles and regions.
• Top‑down and bottom‑up planning (coming soon). Plan capacity at the portfolio or team level, then refine staffing based on planned effort, skills and assignments.
• Utilisation and performance. Track utilisation from forecast to actuals to understand the impact of resource shifts and continuously improve performance.
• Advanced filters and views. Drill into the exact teams, roles, skills or time frames you need to prioritise and assign work with enterprise‑ready views.
• Non‑labour resources (coming soon). Plan and manage equipment, materials, meeting rooms and shared assets with calendar‑based booking — so every constraint is visible, not just people’s availability.

Financial management for operations

Keep work profitable and predictable by connecting resource plans directly to financial outcomes. Adobe Workfront brings financial structure and governance into day‑to‑day execution, giving finance and operations a shared source of truth.

• Rate cards and cost structures. Define labour and non‑labour rates, overtime rules and cost structures that reflect how your enterprise actually operates.
• Cost, margin and ROI visibility. Estimate and track costs and margins using planned effort and actuals — so leaders can understand ROI before and during execution.
• Financially aligned planning. Tie budgets and financial assumptions directly to resource plans, keeping delivery and finance aligned from day one.
• Enterprise governance. Support complex multiteam and multiregion operations with consistent financial logic and auditable planning data.

Home experience

Customise your home experience to highlight the workflows most important to you and easily manage your tasks, issues, requests and approvals using widgets.

Widgets can be arranged to display the information that best suits your needs and include the following.

• Tasks assigned to you
• Projects you own
• Projects you’re on
• Issues assigned to you
• Requests you’ve submitted
• Pending requests for teams you’re on
• Pending assigned, delegated and overdue approvals
• Mentions and to-dos