#F5F5F5
Report
2024 Digital Trends — Retail in Focus
Discover the latest customer experience trends, priorities and investments in retail.
As the demand for personalised, omnichannel shopping journeys grows, retailers must strategise to consistently deliver best-in-class experiences. Brands using AI and machine learning to automate manual tasks and process data faster will be positioned to unlock more insights for personalisation — and outperform competitors.
Read our annual 2024 Digital Trends — Retail in Focus report created with Econsultancy to understand how retailers are succeeding and how they must improve, including:
- Adopting and aligning enterprise-wide generative AI with business goals.
- Establishing governance guidelines, cross-functional team collaboration and synchronised workflows.
- Aggregating customer data into a single profile.
- Building skills centred on AI to advance end-to-end content production.
Title
Description
Please share your contact information to get the asset type.
Digital trends for personalised retail
The bar for personalised, omnichannel experiences keeps rising. Discover the trends retailers are pursuing to stay competitive.
cardTitle
2024 Digital Trends — Retail in Focus
cardDate
2024-07-11
cardImage
CardDescription
Discover the latest customer experience trends, priorities and investments retailers are pursuing to deliver competitive, generative AI-powered experiences.
primaryTag
caas:content-type/report
Tags
caas:content-type/report, caas:industry/retail